Sales Floor Supervisor

ROLE OVERVIEW

As a Floor Supervisor, you support the store management team to maintain the ALOHA Collection brand by delivering best-in-class service, selection, and value to our customers. You will oversee the sales associates, and act as the Manager-on-duty in the absence of a store manager.

WHAT YOU’LL DO

• Through sales floor leadership, ensure associates are greeting and presenting credible product solutions to all customers; ensure customer satisfaction standards are being met in the department
• Ensure that store operations run smoothly throughout the day while providing
• a tidy, clean, and welcoming environment.
• Commits to understanding all aspects of the ALOHA brand as well as extensive
• product information (uses, silhouettes, prints, pricing, etc.).
• Stocks shelves, counters, or tables with merchandise.
• Sets up and maintains advertising displays or arranges merchandise on counters or tables to promote sales.
• Stamps, marks, or tags price on merchandise.
• Obtains merchandise requested by customer or receives merchandise select by customer.
• Answers customer's questions about the brand, products and usage, location, and price.
• Attends customer complaints and works to resolve any problems to restore and promote good public relations.
• Total price and tax on merchandise purchased by customers to determine purchase total.
• Accepts payment and makes change.
• Wraps or bags merchandise for customers.
• Receives, examines, and processes customer returns.
• Cleans shelves, counters, or tables.
• Calculates sales discount to determine price.
• Keeps record of sales, prepares inventory of stock, and orders merchandise.
• Stays informed about all relevant company information.

EXPERIENCE WE’RE LOOKING FOR

• Ability to maintain attention to detail and solve problems in a fast-paced environment
• Exceptional customer service
• Great written and oral communication - Speaks clearly and persuasively in positive or negative situations
• Works well in group problem solving situations
• Adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date

WHAT YOU’LL BRING TO THE TABLE

• A team player who can balance team and individual responsibilities
• Contributes to building a positive team spirit with the ability to build team morale
• Adaptable and flexible to our customers needs
• Treats people with respect; works with integrity and principles; upholds organizational values
• Ability to take initiative
• Great and positive attitude
• Must be able to work weekends

WHAT WE OFFER 

From the start, our founders, Heather and Rachael, envisioned a company culture that was dynamic, intentional and sustainable. We provide education about Hawaiian culture and opportunities for personal and professional growth for every member of Team ALOHA. We believe in work-life balance and trust, which is why we offer flexible remote working options and show up with compassion when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• Full-Time, Hourly Position
• Must be available to work nights and weekends
• May be required to work holidays

Pay

• $24-28/hour