Sales Operations Administrator

We’re looking for a ​Sales Operations Administrator​ to join our growing team in ​West Henrietta, NY​. 

Who we are:  

Part of Safran Electronics & Defense, our Trusted 4D Inc. site is the world leader in Resilient Positioning, Navigation and Timing (R-PNT) technology that’s used in almost every device, vehicle, utility grid, and cell phone tower that we see today. We provide virtually fail-safe GNSS and PNT solutions for defense and commercial applications worldwide. Simply put, we do work that matters,  powering the systems people depend on every day.

Locally, we manufacture precise synchronization clocks for data centers called time servers, as well as GNSS simulators to help test PNT equipment before it launches – such as rockets or sports watches. Our products are used by some of the leading data center providers and space agencies in the world.

Our site is located in West Henrietta, New York, with an on-site manufacturing facility and teams in engineering, R&D, sales and marketing, and more.

But above all, joining Safran means becoming part of an international high-technology group in the aerospace, space, and defense sectors. Drawing strength from our differences and enriched by our complementarity, our 110,000 talents with unique career paths are shaping a safer, more sustainable aviation. With us, the diversity of our teams drives innovation to develop breakthrough technologies. We promote knowledge sharing and collaboration, encourage initiative, and celebrate creativity.

The Position:  
This role is essential to keeping the sales engine running smoothly by owning critical order, data, documentation, and customer-communication workflows across a global, technical organization.  

The ideal candidate enjoys bringing order to complexity. You will work across Sales, Planning, Production, Finance, Logistics, Customer Support, Legal, Compliance, Quality, and IT to ensure customer orders and related processes are accurate, complete, compliant, and moving forward.  

The Day to Day:  

• ​​Own accurate and timely order administration from purchase order intake through ERP entry, confirmation, invoicing support, shipment coordination, and post-shipment follow-up.   ​ 

• Coordinate order dates and changes with Planning and Operations, communicate customer-impacting updates, and maintain traceable records in the appropriate systems.    

• Provide clear, accurate, and professional communication to customers and internal stakeholders regarding order status, documentation, shipment timing, invoice questions, and next steps.    

• Maintain accurate customer and operational data in Salesforce, SAP, and approved supporting tools.  

• Coordinate onboarding, compliance, export, shipping, and documentation requirements with the appropriate internal experts.  

• Support global and intercompany process alignment by sharing requirements, documenting differences, and helping standardize repeatable workflows.  

• Develop, maintain, and continuously improve SOPs, work instructions, templates, checklists, onboarding materials, and process maps for Sales Operations workflows.  

• Contribute to relevant metrics and reporting for turnaround time, accuracy, backlog, order exceptions, data quality, process adherence, and customer-impacting issues.  

• Participate in team training, cross-functional reviews, and continuous-learning activities that deepen product, process, system, and communication knowledge.  

What you Bring to Safran:  

• ​​​Associate degree in business, supply chain, operations, or a related field, or an equivalent combination of education and relevant experience.  

• ​1-3 years of experience in sales operations, order management, customer operations, sales support, supply chain coordination, or a comparable role.  

• ​Experience with ERP and CRM systems; Salesforce and SAP experience is preferred.  

• ​Exceptional attention to detail, organization, communication, and follow-through.  

• ​The judgment to resolve standard issues independently and escalate exceptions with useful context.  

• ​A collaborative, customer-focused, and improvement-oriented approach to work. ​​ 

Why You'll Love Working Here 

• Paid Time Off 
•  $23-$27/hour 
• Annual bonus opportunity
• Comprehensive medical, dental, and vision coverage  

• Health Savings Account (HSA) and Flexible Spending Account (FSA)  

• 401(k) with company matching contributions  

• Gym membership reimbursement 

• Tuition reimbursement to support your continued education  

• An innovative, inclusive culture where your ideas are valued and your contributions make a difference  

Visit our website for more information or check out our videos on YouTube 
  

At Safran Electronics & Defense, you’ll combine passion for your job with a quality work environment adapted to a good life balance. Benefit from a variety of opportunities to shape the career path that suits you: our leaders and technical experts are there to support you from your integration and career development, in France and abroad.  

Safran Trusted 4D, Inc is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s
status or any protected category.  We encourage veterans and people with disabilities to apply.