Sales Service Representative (English & Mandarin)

Sales Service Representative

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is looking for a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions.

This role is ideal for someone who enjoys helping people, building relationships, and guiding prospective clients through important financial decisions. You will primarily engage with individuals who have already expressed interest in the company’s services, while also conducting follow-up and outbound outreach when needed.

Key Responsibilities

Inbound Sales & Customer Support

• Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
• Provide accurate information about available programs and financial solutions
• Understand each client’s financial situation and recommend appropriate options
• Deliver a professional, empathetic, and consultative customer experience

Lead Follow-Up & Outreach

• Follow up promptly with leads generated through various marketing channels
• Maintain consistent communication with prospective clients throughout the sales process
• Conduct outbound follow-up and cold calls when required
• Build trust and strong relationships with potential clients

CRM & Documentation

• Maintain accurate records of all client interactions and activities
• Update CRM systems with detailed notes and communication history
• Track lead progress and ensure timely follow-up

Team Collaboration

• Work closely with sales and customer service teams to achieve company goals
• Share feedback and insights to improve customer experience and sales effectiveness
• Stay informed on industry trends, compliance requirements, and company offerings

Requirements

Experience

• Previous experience in sales, customer service, call center, or client-facing roles
• Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred

Core Skills

• Excellent verbal and written communication skills in both English and Mandarin
• Strong interpersonal and relationship-building abilities
• Professional phone presence and active listening skills
• Strong organizational and time-management abilities
• Ability to work independently and collaboratively within a team environment
• Comfortable handling sensitive financial conversations professionally and confidentially

Technical Skills

• Experience using CRM systems and customer management software
• Comfortable learning and utilizing new technologies and communication platforms

What Makes You a Strong Fit

• You enjoy helping people solve financial challenges
• You communicate with empathy, professionalism, and confidence
• You thrive in fast-paced customer-facing environments
• You remain calm and composed when handling sensitive situations
• You are detail-oriented and committed to providing exceptional service

What We Offer

• Competitive base salary
• Attractive performance-based incentives
• Comprehensive training and ongoing support
• Positive and collaborative team environment
• Career growth and advancement opportunities

What Success Looks Like

• Strong client satisfaction and engagement
• Consistent lead follow-up and conversion performance
• Accurate CRM documentation and pipeline management
• Professional handling of sensitive financial conversations
• Positive contribution to team and company goals

Interview Process

• Initial Screening Call
• Client Interview
• Offer & Onboarding

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