Santa Desk & Line Host/Hostess - Santa's Hideaway Adventure (Seasonal)

About the Role

Bring the magic of the holiday season to life! As one of our Host/Hostess at Santa’s Hideaway Adventure, you’ll be the cheerful first point of contact for guests arriving. The role requires you to create a warm, festive atmosphere while ensuring that families enjoy a positive and memorable experience

***Please Note- This is a Seasonal role with a tentative start date of October 15th***

Position Responsibilities 

• Greet guests with a positive, energetic and professional manner.
• Book reservations utilizing the company reservation system
• Answer phones according to established standards
• Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes  
• Drive positive customer experiences and assist with any guest issues
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times
• Maintain a clean and organized work station at all times
• Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
• Use of radios with headsets and earpieces for communication may be utilized in designated outlets
• Awareness of all activities happening at Ocean
• Knowledge of safety/guest liability procedures for guests and employees
• All other tasks as assigned

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to work irregular shift assignments, including days, nights, weekends and holidays..
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc.
• Must be able to stand, sit, bend and twist for an entire shift and be able to move    throughout the casino/hotel areas.
• Ability to work under pressure in a fast-paced environment with multiple priorities
• Must be able to read, write and understand English.

• A passion for the holiday season and creating memorable experiences
• Availability for evenings, weekends and peak holiday hours
• Dependable, enthusiastic, outgoing, and professional attitude
• Comfortable greeting and working with families and children  
• Must have a minimum of six months’ experience as a host/hostess in a high volume and/or kid-friendly environment.
• Ability to work in a high pressure environment
• Must have reliable transportation 

• Free meal on shift
• Training & Development
• Free onsite garage parking
• One free photo package per staff member during the season
• Pay Rate: $22.00/per hour

***Please Note- This is a Seasonal role with a tentative start date of October 15th***