MSI Process Consultant
dxctechnology
SAP CSD Analyst - Hybrid on-site Dublin
dxctechnology· IEES Global EntServ Solutions Galway Limited
About this role
Job Description:
Job Description
Role: IT CSD Support Associate
Brief Summary: The IT CSD Support Associate primarily answers hotline calls and responses to IT Incidents and Service Request Tasks from our end-user clients in EMEA and LATAM region.
CSD Vision: To deliver best in class employee workplace and collaboration experience, enriched by World Class support services and cloud solutions to boost SAP employee’s productivity.
CSD Mission: Our workplace offers simple ways of working and collaborating for SAP employees and customers. Employee productivity is augmented by world-class support and high satisfaction. We provide vital IES solutions, rock-solid operations 7x24.
Expectations and Tasks
• Call handling for inbound IT support hotline.
• Fully qualify and process all incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels
• Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base.
• Effective dispatch to the correct organization and resolver group.
• Ensure compliance with all security and data protection standards, policies and processes.
IT CSD. SKILLS AND COMPETENCIES
• 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline
• ITIL process knowledge would be a benefit.
• Customer Focus
• Quality
• Teamwork
• Problem Solving
• Multitasking
• Flexibility to change shift to best ensure coverage for Agents.
• Availability for working on Public Holidays, expectation is half will be worked.
Candidates must be available to work on-site in Dublin on a hybrid basis.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Frequently Asked Questions
Is the salary disclosed for the SAP CSD Analyst - Hybrid on-site Dublin position at dxctechnology?
The salary for this SAP CSD Analyst - Hybrid on-site Dublin role at dxctechnology is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SAP CSD Analyst - Hybrid on-site Dublin position at dxctechnology located?
This SAP CSD Analyst - Hybrid on-site Dublin role at dxctechnology is based in IRL - L - DUBLIN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the SAP CSD Analyst - Hybrid on-site Dublin role at dxctechnology full-time or part-time?
This is listed as a Full time position. It is posted as a SAP CSD Analyst - Hybrid on-site Dublin role in the IEES Global EntServ Solutions Galway Limited department at dxctechnology.
Which team or department does the SAP CSD Analyst - Hybrid on-site Dublin at dxctechnology belong to?
This SAP CSD Analyst - Hybrid on-site Dublin position is part of the IEES Global EntServ Solutions Galway Limited department at dxctechnology. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SAP CSD Analyst - Hybrid on-site Dublin position at dxctechnology?
Click the "Apply Now" button on this page. You will be redirected to dxctechnology's official application portal hosted on workday where you can submit your application directly.
When was the SAP CSD Analyst - Hybrid on-site Dublin job at dxctechnology posted?
This SAP CSD Analyst - Hybrid on-site Dublin position at dxctechnology was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
SAP CSD Analyst - Hybrid on-site Dublin
dxctechnology
You'll be redirected to dxctechnology's official application page on Workday.