SAP SF - Customer Success Manager
Rolling Arrays - Consulting· SAP Success Factors
About this role
Role Summary:
Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value. May informally guide junior CSMs.
Key Responsibilities:
- Account Management: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution.
- Client Satisfaction & SLA: Ensure SLAs are met across all assigned accounts to avoid escalations. Analyse recurring problems to decrease ticket volume from similar issues.
- Solution Improvement: Propose new and innovative SF-based solutions to increase client satisfaction index. Lead periodic service review discussions and present insights to clients.
- Opportunity Identification: Identify new change request and new module opportunities within assigned accounts. Propose effective SF solutions aligned to client pain points and business goals.
Functional Competency:
- Incident Management: Owns L1-L3 flows and minimises recurrence through root cause action.
- SLA Compliance: Ensures delivery practices consistently meet SLA thresholds.
- Operational Reporting: Identifies patterns and drives recommendations from reporting.
Behavioural Competency:
- Client Relationship: Drives relationship depth and account understanding.
- Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
- Escalation Handling: Handles client escalations calmly and timely.
- Client Orientation: Educates clients and proposes improvements aligned with goals.
- Consulting Skills: Leads workshops and extracts insights from discussions.
- Problem Solving: Solves complex problems with strategic foresight.
- Client Retention: Drives renewals through proactive engagement.
- Stakeholder Management: Aligns stakeholders and manages expectations effectively.
- Bachelor's degree from a recognized institution.
- 4–7 years of experience in HRIS, AMS, or customer success roles.
- HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred.
- Strong interpersonal skills and a client-first mindset.
- Certifications: SAP SuccessFactors Certification (preferred).
Frequently Asked Questions
Is the salary disclosed for the SAP SF - Customer Success Manager position at Rolling Arrays - Consulting?
The salary for this SAP SF - Customer Success Manager role at Rolling Arrays - Consulting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SAP SF - Customer Success Manager position at Rolling Arrays - Consulting located?
This SAP SF - Customer Success Manager role at Rolling Arrays - Consulting is based in Singapore, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the SAP SF - Customer Success Manager role at Rolling Arrays - Consulting full-time or part-time?
This is listed as a Contract position. It is posted as a SAP SF - Customer Success Manager role in the SAP Success Factors department at Rolling Arrays - Consulting.
Which team or department does the SAP SF - Customer Success Manager at Rolling Arrays - Consulting belong to?
This SAP SF - Customer Success Manager position is part of the SAP Success Factors department at Rolling Arrays - Consulting. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SAP SF - Customer Success Manager position at Rolling Arrays - Consulting?
Click the "Apply Now" button on this page. You will be redirected to Rolling Arrays - Consulting's official application portal hosted on workable where you can submit your application directly.
When was the SAP SF - Customer Success Manager job at Rolling Arrays - Consulting posted?
This SAP SF - Customer Success Manager position at Rolling Arrays - Consulting was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
SAP SF - Customer Success Manager
Rolling Arrays - Consulting
You'll be redirected to Rolling Arrays - Consulting's official application page on workable.