Scheduling and Support Coordinator

Responsibilities

Summary:

The Scheduling and Support Coordinator provides the Collections departments with staff scheduling and administrative assistance by coordinating Collections team schedules in Hemasphere, Collections team payroll in Kronos, maintaining departmental documents, performing data entry, and tracking/trending requested data. This position also services as administrator for customer service tracking and assists Blood Operations leadership with administrative duties as assigned.  On a regular basis, the Coordinator will serve as backup to other Blood Operations roles.

1. Administrative & Operational Support

• Provide administrative support to department leadership and operational teams.
• Prepare and maintain work schedules in advance, adjust coverage for callouts, and make real‑time staffing changes to meet business needs.
• Collaborate with internal partners to support planning and coordination for future operational events and activities.
• Assist leadership with meeting coordination, including scheduling, invitations, agendas, materials, room setup/breakdown, attendance tracking, and follow‑up.
• Order equipment, supplies, and documents needed to support daily operations.

2. Payroll & Timekeeping Support

• Review employee timecards and mileage entries for accuracy and completeness prior to manager approval.
• Monitor timekeeping records, including overtime, holidays, and pay exceptions, and coordinate corrections when necessary.
• Communicate with team members regarding timekeeping discrepancies and compensation‑related questions.

3. Scheduling, Leave & Attendance

• Maintain vacation and time‑off calendars to ensure appropriate staffing coverage while supporting employee work‑life balance.
• Track leave of absence usage, attendance issues, and late occurrences, making schedule adjustments as needed—often on short notice.
• Maintain accurate records related to attendance and leave activity.

4. Communication, Documentation & Reporting

• Maintain departmental documents, spreadsheets, rosters, and contact lists.
• Draft and distribute memos, newsletters, and email communications to keep team members informed.
• Track performance metrics and trends and assist leadership with data reporting and analysis.
• Support continuous improvement efforts by organizing data and identifying operational patterns.

The hourly range for this position is $20.00 - $22.00/hr

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Qualifications

Education:

High School diploma or equivalent required.

Experience:

1 year experience in an administrative role or support function

Other:

Valid driver's license.

Proficiency with scheduling, timekeeping, and standard office software.

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Overview

Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+ hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.