Seasonal Front of House Associate

POSITION OVERVIEW
The theater is seeking dedicated and experienced Front of House team members to join us for the upcoming holiday season.  Front of House staff members play a crucial role in ensuring our patrons' comfort, safety, and satisfaction while upholding our values of artistry, integrity, bravery, joy, and kindness. 

KEY RESPONSIBILITIES 

• Greet patrons and provide exemplary customer service. Be ready and willing to go the extra mile. 
• Assist with ticketing, seating, and accessibility accommodations.
• Address patron inquiries, concerns, and emergencies promptly and courteously.
• Ensure all on-location conversations are kind, courteous, and professional.
• Maintain all show spaces including mopping, vacuuming, sweeping, wiping down surfaces, and other miscellaneous cleaning in all front-of-house spaces including seating areas, lobby areas, and bathrooms.
• Manage audience entry and exit to minimize disruptions during performances.
• Contribute to the operation of amenities such as concessions, bar sales, and merchandise sales.
• Know and enforce theatre policies, including fire safety regulations and emergency procedures.
• De-escalate conflicts and support other staff as necessary.
• Maintain accurate records of attendance, incidents, and feedback from patrons.
• Foster a positive and professional work environment that promotes teamwork and high performance.
• Lead by example with positivity and kindness. 
• Communicate with your team and supervisor. If you see a need, speak up.
• Other duties as assigned.

QUALIFICATIONS & EXPERIENCE

• Positive, can-do attitude. 
• Experience in a similar role within a theatre or entertainment venue.  Experience in  food service, bartending, or retail is also a plus.
• Strong interpersonal customer service and communication skills.
• Ability to remain calm and effective under pressure.
• Basic computer proficiency and the ability to use established communication platforms and systems.
• Availability to work evenings, weekends, and holidays as required by performance schedules.
• TABC Certification: must be completed prior to the first shift. 

COMPENSATION

• Pay: $13.00/hour

OUR MISSION

San Pedro Playhouse produces excellent, relevant, and transformative theater that unites diverse communities through dynamic performances and arts education programming.

OUR VISION

San Pedro Playhouse serves as the artistic hub of San Antonio that fosters a thriving arts community, contributing to the region's vibrancy and creativity.

OUR CORE VALUES

At San Pedro Playhouse, our core values serve as the compass guiding every aspect of our work, from artistic endeavors to community engagement. These values—artistry, integrity, bravery, joy, and kindness—are not just words on a page; they are the driving force behind everything we do. Together, they form the foundation of our commitment to enriching lives through the transformative power of theater.

CULTURAL COMMITMENT

As a theater company and nonprofit organization, San Pedro Playhouse puts Equity, Diversity, Inclusion, and Accessibility (EDIA) at the forefront of its operations, decisions, and practices. We are working towards this by actively addressing everything from internal policies to evaluating our programming - on stage and off, in our effort to meet these goals. We expect our staff to be on board with this approach by providing ongoing conversations and workshops, welcoming direct and open conversation, and holding ourselves accountable through our community. We are committed to providing the resources to our staff and creative teams as we continue our efforts to learn and grow in these areas, and we hope to hire additional staff members who understand and support these values. All candidates interested in the position are encouraged to apply. We are a caregiver and parent-friendly workplace. San Pedro Playhouse is an equal-opportunity employer.

This position is based in San Antonio and will require in-person attendance and night and weekend duties onsite.