Senior Administrator - Cisco Application Centric Infrastructure (ACI)
About this role
Job Summary
As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support and troubleshooting for network automation solutions. Your expertise in Cisco ACI and network automation will help ensure operational excellence and positive customer experiences through efficient incident resolution and proactive management of network security.
Key Responsibilities
1. Provide Advanced Technical Support By Performing Root Cause Analysis On Complex Incidents Related To Cisco Aci And Network Automation, Implementing Effective Solutions To Ensure High Service Availability.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.
4. Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.
5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.
4. Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.
5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.
Skill Requirements
1. Proficient In Cisco Aci And Network Automation Technologies.
2. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
3. In-Depth Knowledge Of It Service Management And Incident Resolution Processes.
4. Familiarity With Security Protocols And Best Practices In Network Operations.
5. Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.
2. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
3. In-Depth Knowledge Of It Service Management And Incident Resolution Processes.
4. Familiarity With Security Protocols And Best Practices In Network Operations.
5. Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.
Other Requirements
1. Cisco Certified Network Associate (Ccna) Or Equivalent Certifications Are Optional But Valuable.
2. Itil Foundation Certification Is Desirable To Enhance Service Management Skills
2. Itil Foundation Certification Is Desirable To Enhance Service Management Skills
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Cisco Application Centric Infrastructure (ACI) position at HCLTech?
The salary for this Senior Administrator - Cisco Application Centric Infrastructure (ACI) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Cisco Application Centric Infrastructure (ACI) position at HCLTech located?
This Senior Administrator - Cisco Application Centric Infrastructure (ACI) role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Cisco Application Centric Infrastructure (ACI) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Cisco Application Centric Infrastructure (ACI) job at HCLTech posted?
This Senior Administrator - Cisco Application Centric Infrastructure (ACI) position at HCLTech was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Cisco Application Centric Infrastructure (ACI)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.