Senior Administrator - SAP BASIS
About this role
Job Summary
The Sr. Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting expertise for SAP BASIS and SAP HANA environments. This position is essential in ensuring seamless operations, enhancing customer satisfaction, and driving continuous improvement through effective root cause analysis and resolution of complex incidents.
Key Responsibilities
1. Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
3. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
5. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
3. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
5. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.
Skill Requirements
1. Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
4. Strong consulting and stakeholder management skills � demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
5. Understanding of SAP�s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
6. Good knowledge of GCP, AWS and Azure public cloud offerings and architecting
2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
4. Strong consulting and stakeholder management skills � demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
5. Understanding of SAP�s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
6. Good knowledge of GCP, AWS and Azure public cloud offerings and architecting
Other Requirements
1. Optional But Valuable Certifications: Sap Certified Technology Associate Sap Hana 2.0, Itil Foundation Certification
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - SAP BASIS position at HCLTech?
The salary for this Senior Administrator - SAP BASIS role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - SAP BASIS position at HCLTech located?
This Senior Administrator - SAP BASIS role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - SAP BASIS position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - SAP BASIS job at HCLTech posted?
This Senior Administrator - SAP BASIS position at HCLTech was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - SAP BASIS
HCLTech
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