Senior Amazon Connect Solutions Engineer
aivarinnovations· Delivery
About this role
About the Role
Aivar is building next-generation cloud contact center solutions with Amazon Connect as the foundational platform, layering GenAI and Agentic AI capabilities on top to transform customer experience delivery. We're looking for a Senior Amazon Connect Engineer to join our Delivery team and lead the design, build, and deployment of intelligent contact center solutions for our customers.
This is a hands-on delivery role — you'll be architecting and implementing production-grade Amazon Connect environments, integrating AI/GenAI features, and solving hard telephony and real-time communication problems for enterprise customers.
What You'll Do
- Architect and build Amazon Connect contact center solutions: inbound/outbound flows, IVR, routing, queues, and omnichannel (voice, chat, email)
- Own telephony end-to-end — PSTN/SIP trunking, number porting, DID/toll-free provisioning, carrier coordination, and outbound campaign setup (predictive/progressive dialing, compliance-aware calling)
- Design and troubleshoot real-time communication layers: WebRTC softphones, WebSocket event streams, HTTP/2 API integrations
- Layer GenAI/Agentic AI onto contact center workflows — virtual agents, real-time agent assist, auto-summarization, sentiment analysis, conversational self-service — using Lex, Bedrock, Contact Lens, or equivalent
- Integrate Connect with CRM/ticketing systems (Salesforce, ServiceNow, etc.) via Lambda and Connect APIs
- Architect for scale, resilience, and security per AWS Well-Architected practices
- Partner with Solutions Architects/pre-sales on scoping; lead technical delivery through go-live
- Advise customers on Amazon Connect's positioning against competing CCaaS platforms
- Produce documentation, runbooks, and knowledge transfer for customer teams
What We're Looking For
- 5+ years on cloud contact center platforms, with strong hands-on Amazon Connect experience across contact flows, ACD/routing, queues, telephony (PSTN, SIP, number porting), and real-time protocols (WebRTC, WebSockets, HTTP/2)
- Domain knowledge of competing CCaaS products (Genesys Cloud, NICE CXone, Five9, Twilio Flex, Avaya) and how Amazon Connect compares
- Hands-on experience implementing AI features on contact center platforms (virtual agents, agent assist, QA automation, summarization), including agentic/LLM patterns (tool use, orchestration, RAG)
- Strong AWS fundamentals — Lambda, API Gateway, DynamoDB, S3, IAM, EventBridge — plus IaC (CDK/CloudFormation/Terraform) and Python or Node.js
- Awareness of contact center compliance needs (PCI-DSS for payment IVR, recording consent, TCPA/DNC, data residency)
- Proven ability to lead customer-facing technical delivery — discovery through go-live — and communicate trade-offs to technical and business stakeholders alike
Nice to Have
- AWS certifications (Solutions Architect or relevant specialty)
- Experience migrating legacy/on-prem contact centers to cloud-native platforms
- Exposure to CCaaS RFP/evaluation processes from a vendor or consulting side
Frequently Asked Questions
Is the salary disclosed for the Senior Amazon Connect Solutions Engineer position at aivarinnovations?
The salary for this Senior Amazon Connect Solutions Engineer role at aivarinnovations is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Amazon Connect Solutions Engineer position at aivarinnovations located?
This Senior Amazon Connect Solutions Engineer role at aivarinnovations is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Amazon Connect Solutions Engineer role at aivarinnovations full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Amazon Connect Solutions Engineer role in the Delivery department at aivarinnovations.
Which team or department does the Senior Amazon Connect Solutions Engineer at aivarinnovations belong to?
This Senior Amazon Connect Solutions Engineer position is part of the Delivery department at aivarinnovations. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Amazon Connect Solutions Engineer position at aivarinnovations?
Click the "Apply Now" button on this page. You will be redirected to aivarinnovations's official application portal hosted on keka where you can submit your application directly.
When was the Senior Amazon Connect Solutions Engineer job at aivarinnovations posted?
This Senior Amazon Connect Solutions Engineer position at aivarinnovations was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Amazon Connect Solutions Engineer
aivarinnovations
You'll be redirected to aivarinnovations's official application page on keka.