Senior Application Expert – Workforce Management

Company Description

Job Description

WHAT YOU’LL DO 

As an Application Expert, you will be responsible for configuring, testing, and maintaining high-quality applications with complex integrations. Your role will ensure that our applications meet business needs and technological standards. You will leverage your solid business process foundation, functional knowledge, problem-solving skills, and passion for collaboration to contribute to a dynamic team environment. 

In addition to the above, your role will involve:   

• Broad Knowledge: Utilize a wide range of skills and knowledge, without the need for specialization in systems like SAP/EWM.  
• Ownership and Responsibility: Treat the WFM solution as your own project, taking full responsibility for its success from end to end.  
• Collaboration: Work closely with engineering and business experts, presenting technical and architectural topics in an audience-appropriate manner.  
• Vendor and Partner Management: Work effectively with external vendors and partners, understanding contracts and managing relationships.  
• Testing and Coordination: Coordinate and execute tests and manage stakeholder relationships.  
• Proactive and Determined: Actively push issues and topics forward, especially when dealing with stakeholders.  
• Warehouse Management Systems (WMS) Experience: Have experience with WMS and a curiosity about other systems and applications.  
• Planning and Staffing: Experience in planning, staffing, and warehouse processes is a plus.  
• Integration and Data Quality: Ensure different systems work well together and maintain high standards of data accuracy and reliability.

Qualifications

WHO YOU’LL WORK WITH 

The WH Returns & Cross Services product manages the Online Returns warehouse solution for our Northern European Warehouses as well as the Work Force Management solution globally.  

In the WH Returns & Cross Services product team, you will collaborate with internal and external software partners as well as our own operated warehouses. This will include a wide array of tasks connected to the design, implementation and roll out of our future work force management solution.  

You’ll work closely with the Product Manager, Service Owner, Business Expert, Software Engineers and other Application Experts within the team, as well as with cross-functional teams. 

WHO YOU ARE 

• Bachelor’s degree in computer science, Engineering, or a relevant business knowledge and field experience.  
• Proven 5+ years' experience in application management solutions.  
• Strong sense of ownership and ability to manage projects end-to-end.  
• Ability to work with external vendors and partners.  
• Experience in coordinating system integrations and ensuring data quality.  
• Familiarity with warehouse management systems and processes. 

And people who are… 

• Excellent in problem-solving with a strong attention to detail. 
• Analytical thinkers with problem-solving skills to diagnose and resolve issues efficiently. 
• Communicative and proactive in engaging with colleagues and stakeholders. 
• Highly self-driven, with strong communication and coordination skills. 
• Thriving in a fast-paced environment.

Additional Information

WHO WE ARE 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. 

WHY YOU’LL LOVE WORKING HERE 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. 

• Staff discount card, usable on all our H&M Group brands in stores and online. 
• Included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  
• Collective Agreement and ITP pensions competitive to Swedish market. 
• 30 days vacation, health care allowance and good work-life balance. 
• Additional perks and discounts from Benify. 

JOIN US 
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. 

This is a fulltime permanent position, starting as soon as possible according to agreement. The role is a hybrid position, based in our office in Stockholm, Sweden.   

Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page. 

Take the next step in your career together with us. The journey starts here. ​We are eager to meet you!