Senior Application Support Engineer (SRE)

We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. 

What You’ll Do 

As a Senior Application Support Engineer, you will: 

• Be part of a global production operations team responsible supporting external facing web applications. 
• Manage incidents, perform root cause analysis, and implement preventative solutions. 
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. 
• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. 

Key Responsibilities 

• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. 
• Monitor and troubleshoot issues using observability tools like Splunk. 
• Investigate and expand functionality in Splunk to enable Splunk AI solutions. 
• Create dashboards and capture metrics to improve visibility and performance. 
• Respond proactively to system alerts and customer complaints. 
• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents 
• Apply industry best practices to support processes. 
• Participate in a planned on-call rotation. 

Qualifications 

• 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). 
• Strong ability to analyze logs and code to resolve Tier 2 issues. 
• Experience in application-focused support engineering or SRE roles. 
• Excellent written and verbal communication skills. 
• Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). 
• Hands-on experience with AWS and/or Kubernetes. 
• Background in DevOps and scripting (Python preferred). 
• Familiarity with ITIL practices, incident management, and documentation. 
• Experience with disaster recovery, business continuity, and ServiceNow dashboards. 
• Comfortable working in Linux environments and shell scripting. 

Preferred Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 
• Consulting experience and Agile methodology background. 
• Proven ability to lead small to medium-sized teams. 
• Certifications: ITIL Foundation, AWS, Azure, or GCP. 
• Experience with Mulesoft, Postman, and API testing support. 
• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). 

This role needs onsite at Indianapolis