Senior Associate - LMS

Job Title: Senior Associate - LMS
Employment Type: Full-time
Work Type: Remote

About ClinChoice:

ClinChoice is a partner to the largest pharmaceutical, medical device, and consumer care innovators in the world. Established in 1995, we provide expertise in clinical operations, biometrics, regulatory affairs, pharmacovigilance, medical affairs, and toxicology to help our partners advance healthcare by accelerating clinical trials with data-driven insights, delivering the best strategies for product registration, and enhancing patient safety through real-world and clinical analysis.

Our global delivery network has expanded to centers and satellite offices in the United States, Mexico, the United Kingdom, Armenia, China, Japan, India, and the Philippines to help our customers maintain regulatory compliance locally and globally.

We have forged future-defining partnerships with industry bodies and technology companies to develop cutting-edge solutions that deliver our expertise with quality and precision.

Primary Responsibilities:

• LMS Administrator shall be responsible for working on assignments dealing with the routine and daily operation, use, and configuration.
• LMS Administrator shall support Email queries related training, courses, user groups, and curriculum.
• LMS Administrator shall create curricula, courses, offerings, and reports in the LMS and enroll learners in required and elective training.
• LMS Administrator shall create user accounts, establish security roles, create and assign curriculum, generate reports, and troubleshoot issues.
• LMS Administrator shall administer qualifications, catalogs, and learning objects.
• MS Administrator shall administer all SOP's, and non-SOP trainings.
• Components in LMS and audit for accurate version and component information.
• Administrator shall respond to all work requests and all inquiries related to LMS system.
• LMS Administrator shall collaborate with the Quality Training Manager on training needs and opportunities for the improvement of training management processes. Support learners on how to use the LMS.
• LMS Administrator shall acquire and maintain knowledge of current technology as it applies to LMS software and systems.
• LMS Administrator shall identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.

Secondary Responsibilities:

• Effectively organize work to complete the assigned tasks to meet deadlines.
• Ensure the assigned tasks are delivered 100% on time or before, as per project SLA.
• Demonstrate Quality of Work & Commitment through excellence in work, ensure correctness and completeness in deliverable s with minimum OR no re-work.
• Support in review of work done by peer teammates, on need basis.
• Alerts and escalates to senior members as required, whenever project deliverable risks are visualized, OR issues encountered impacting the delivery schedule.
• Ensure error free and acceptable quality in assigned deliverables.
• Responsible to ensure training compliance and time sheet compliance.
• Be aware of and comply with the QMS/ ISMS & PIMS Policy.
• Report any potential or actual Security Breaches to the regional and/or global DPO & Security Incidents to CISO/ applicable distribution list.
• Contribute towards the achievement of Quality Objectives Support team internal activities, QA Audits, QA documentation.
• Demonstrate adherence and compliance to PIMS/GDPR requirements as follows: processed fairly, transparently, and lawfully; collected for specified and legitimate purposes; adequate, relevant, and limited to the specified purposes; processed in a secure manner.

Candidate’s Profile:

• Bachelor’s in science or above and in alignment with project / business team requirements.
• Minimum of 3 to 5 years of relevant experience in identified functional domain/ business work stream.