Senior Associate - Quality Engineering Shared Services

As a Senior Associate – QE Shared Services, you will be responsible for driving the availability, stability, and operational excellence of enterprise test environments supporting multiple delivery teams and platforms. The role focuses on advanced environment management, proactive monitoring, automation, cloud operations, troubleshooting, and continuous process improvement. You will collaborate with cross-functional teams to ensure environment readiness, minimize disruptions, optimize service delivery, and implement ITIL-aligned operational practices while mentoring junior associates and contributing to strategic environment management initiatives.

Role Responsibilities

• Manage and maintain QA, UAT, and Partner environments to ensure high availability and reliability.

• Lead environment monitoring, health checks, capacity management, and operational readiness activities.

• Develop and enhance automated sanity suites, monitoring solutions, and environment management utilities.

• Troubleshoot complex environment issues and perform root cause analysis to drive preventive actions.

• Coordinate environment provisioning, refreshes, deployments, and release support activities.

• Drive process improvements, automation initiatives, and operational efficiency programs.

• Ensure compliance with ITIL processes, SLAs, and service management standards.

• Analyze environment metrics and publish operational health and availability reports.

• Collaborate with Development, QE, Infrastructure, Cloud, and Operations teams across global locations.

• Mentor junior team members and provide technical guidance on environment management best practices.

Role Requirements

• B.E./B.Tech. /MCA or equivalent technical qualification.

• 5+ years of experience in Test Environment Management, DevOps, SRE, Production Support, Infrastructure Operations, or Application Support.

• Strong expertise in AWS, UNIX/Linux, automation, monitoring, and troubleshooting.

• Experience supporting enterprise-scale non-production environments.

• Excellent analytical, communication, and stakeholder management skills.

Preferred Skills

• AWS Cloud and ITIL certifications.

• Experience with ServiceNow, Jira, Confluence, CI/CD tools, and monitoring platforms.

• Exposure to DevOps, Platform Engineering, or Site Reliability Engineering practices.

• Experience leading environment management initiatives in a Shared Services model.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.