Senior BPO Manager - Finance

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.  Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.  It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.  Ready to awaken your best with us?    About The Role:    We are looking for a Senior BPO Manager to join our Finance department, taking full ownership of sourcing, onboarding and managing outsourced Finance and Accounting operations across all our regions - EMEA, Americas and APAC.    In this role, you will be responsible for managing external accounting partners, ensuring high-quality service delivery, regulatory compliance, and strong performance against agreed KPIs and SLAs, whilst driving continuous improvement initiatives to ensure Partners’ performance and that we are a better partner ourselves.