Senior Customer Success Manager

wayvia· CSM
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🌍 Remote📍 Remote, USA💰 USD 90K–105K

About this role

 
Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Job Brief: 

The Senior Customer Success Manager partners with our customers. Reporting to the Manager of Customer Success, they will be the main day-to-day point of contact for their book of business. They own the client relationship and be charged with maintaining and growing revenue from customer set while delivering a high-level of customer satisfaction. This individual is an outstanding relationship-builder with a strong customer success mindset, a combination of technical and sales aptitude, collaborative by nature and comfortable being hands-on in the trenches.   

  Essential Function & Responsibilities:   

  • Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals. 
  • Achieve retention, growth, and customer satisfaction goals. 
  • Manage customer retention and customer retention initiatives. 
  • Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors. 
  • Become an expert in e-commerce and our product suite. 
  • Provide customers with valuable insights through data analysis and reporting. 
  • Develop success plans and conduct quarterly business reviews at the executive level. 
  • Build cross-functional relationships at user and executive levels across various teams and brands. 

Minimum Qualifications: 

  • Bachelor’s degree or equivalent experience. 
  • 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS. 
  • Proven ability to manage and grow a large book of business and share best practices. 
  • Experience with major retailers (e.g., Amazon, Best Buy, Home Depot) is a plus. 
  • Strong multi-tasking and priority-setting abilities. 
  • Previous experience with compensation based on sales/revenue and retention goals.  

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs 

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $90,000-105,000 with commission as part of the compensation structure. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity. 

Frequently Asked Questions

What is the salary for the Senior Customer Success Manager role at wayvia?
The listed salary for this Senior Customer Success Manager position at wayvia is USD 90K–105K. This is a remote full-time role.
Is the Senior Customer Success Manager job at wayvia remote?
Yes, this Senior Customer Success Manager position at wayvia is remote, with team members based in Remote, USA. You can work from home or anywhere in the supported regions.
Which team or department does the Senior Customer Success Manager at wayvia belong to?
This Senior Customer Success Manager position is part of the CSM department at wayvia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager position at wayvia?
Click the "Apply Now" button on this page. You will be redirected to wayvia's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Customer Success Manager job at wayvia posted?
This Senior Customer Success Manager position at wayvia was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager
wayvia · 💰 USD 90K–105K
Apply for this role ↗

You'll be redirected to wayvia's official application page on Greenhouse.