Senior Director Donor Services

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

The Senior Director, Donor Services will be responsible for the operational oversight for blood collections in their respective geographical footprint. This individual will have direct responsibility for donor services, mobile recruitment, and the local execution of field marketing. In addition, this role influences scheduling, planning, and other channels of donor recruitment.

Total Rewards Package

CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Meets hospital demand by achieving RBC and platelet collection targets in respective geographical footprint
• Achieves operational alignment (e.g., shared goals, aligned territories, schedules) among all local collections stakeholders
• Obtains operational excellence in collections including staffing %, DaSH, NPS, QNS, Deferrals, PA, Bookings, and assigned WIGs
• Responsible for local P&L related to collections (CPU, tailored promotions, staffing, efficiencies, etc.)
• Charged with the engagement and retention of donor services team members, account representatives, and local leaders
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• High School Diploma required
• Bachelor's Degree Business or Healthcare Administration preferred

Experience

• 4-6 years Customer-facing experience including sales, marketing, and/or customer service required
• 4-6 years Team leadership experience required
• 1-3 years Operations experience preferred
• 1-3 years Healthcare experience preferred

Knowledge, Skills and Abilities

• Proven resource management skills to include human, financial, facilities, and technology required
• Demonstrated team leadership skills to include team building, crisis management, problem solving, and project management required
• Demonstrated ability to successfully formulate and implement business plans required
• Ability to direct a workforce with varied educational backgrounds and knowledge bases required
• Strong collaborative leadership style critical to align and realize synergies across service lines required
• Self-directed for task and project execution required
• Excellent oral and written communication skills required
• Ability to use data and trends to interpret business, form decisions, change direction, and manage operations required
• Demonstrated personal computer skills required; knowledge or ability to learn software programs related to blood banking required
• Familiarity with respective footprint to build networks and grow collections opportunities preferred
• Ability to travel up to 50% of the time to local facilities and other Versiti locations across WI, IL, IN, MI, and OH required

Tools and Technology

• Personal computer and software related to business and blood banking industry required
• Basic office equipment operation required