Order Quality Specialist
clarivate
Senior Director, IP Service Operations
clarivate· 8005 CPA Global Support Services India Pvt Ltd
About this role
We are looking for a Senior Director, IP Service Operations. Will be responsible for managing and governing Patent and Trademark Renewals operations ensuring compliant execution, operational stability, and client delivery across high‑volume portfolios. The role is execution‑led and delivery‑critical, with a strong focus on technology‑enabled transformation, preventive controls, and predictable client outcomes
About You – experience, education, skills, and accomplishments
Bachelor’s Degree or equivalent professional experience.
10+ years of experience in people leadership and management roles.
Demonstrated experience leading complex, compliance‑sensitive, transaction‑heavy operations.
Experience within Intellectual Property operations – strongly preferred
Proven track record of leading technology‑enabled operational transformation at scale.
What will you be doing in this role?
Own end‑to‑end execution consistency, compliance, and adherence to defined operational processes and controls across IP Renewals.
Drive operational stability through preventive controls, standardization, and automation, with clear accountability for incident avoidance rather than reactive resolution.
Lead technology‑led transformation initiatives, including automation, system integration, workflow digitization, and reduction of manual dependencies.
Oversee high‑volume, high‑value financial transactions, ensuring zero‑defect delivery, financial accuracy, and prevention of revenue leakage.
Promote standardized ways of working across global teams, reducing dependency on individual judgment and local practices.
Serve as an operational partner to Senior Leadership by providing early risk signals, execution transparency, and data‑driven operational insight.
Own and evolve global operating models to support scale, complexity, and organizational change.
Define and govern operational KPIs and performance metrics, ensuring a single source of truth across systems and teams.
Champion Lean, Six Sigma, and continuous improvement methodologies, driving defect reduction and control maturity.
Partner with Client Service, Legal, Finance, and Technology teams on client‑impacting, high‑risk, or compliance‑sensitive scenarios.
Management Responsibilities
Lead and direct large, multi‑site, globally distributed teams across Patent and Trademark Renewals operations.
Translate company strategy into clear, execution‑focused operational objectives with measurable outcomes.
Provide influential leadership during transformational change, system rollouts, and organizational transitions.
Build and sustain a culture of ownership, accountability, execution discipline, and risk awareness.
Develop leadership capability within teams to reduce dependency on individuals and ensure operational resilience
About the Team:
The Team is responsible for leading large‑scale Patent and Trademark Renewals Operations, with primary accountability for execution discipline, financial accuracy, compliance, and operational risk mitigation.
Hours of Work
This is a full-time role requiring 40 working hours per week based out of Noida, India (IST).
Work Mode-Hybrid as per Clarivate location
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Frequently Asked Questions
Is the salary disclosed for the Senior Director, IP Service Operations position at clarivate?
The salary for this Senior Director, IP Service Operations role at clarivate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Director, IP Service Operations position at clarivate located?
This Senior Director, IP Service Operations role at clarivate is based in R271- Noida. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Director, IP Service Operations role at clarivate full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Director, IP Service Operations role in the 8005 CPA Global Support Services India Pvt Ltd department at clarivate.
Which team or department does the Senior Director, IP Service Operations at clarivate belong to?
This Senior Director, IP Service Operations position is part of the 8005 CPA Global Support Services India Pvt Ltd department at clarivate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Director, IP Service Operations position at clarivate?
Click the "Apply Now" button on this page. You will be redirected to clarivate's official application portal hosted on workday where you can submit your application directly.
When was the Senior Director, IP Service Operations job at clarivate posted?
This Senior Director, IP Service Operations position at clarivate was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Director, IP Service Operations
clarivate
You'll be redirected to clarivate's official application page on Workday.