Senior Domain Manager End User Support
Bajaj Finance
| Job Purpose | • Mobile Device Management (MDM) system, ensuring deployment and lifecycle management of mobile devices • Configure, monitor, and troubleshoot mobile devices, ensuring they are compliant with organizational security policies • Implement and enforce mobile security policies, including encryption, remote wipe performed on devices • Mobile device management best practices and troubleshooting • Monitor and analyze device activity to detect and mitigate any security threats or policy violations • Maintain up-to-date documentation of mobile device configurations, security protocols, and troubleshooting procedures • Provide reports on device compliance, security incidents, and other related metrics • Provide technical support for users with device-related issues and ensure minimal downtime. • Deploy and manage software applications, patches, and updates across all devices. • Develop, implement, and maintain policies and procedures for device management, security, and incident response • Regularly monitor devices for compliance and generate detailed reports on device health, status, and security. • Enforce security policies on devices, ensuring compliance with internal and external regulations. Implement encryption, remote wipe, and other data protection techniques. • Configure, deploy, and manage mobile devices, laptops, desktops, and other endpoints using modern device management platforms (e.g., Microsoft Intune) |
| Duties and Responsibilities | A- Minimum required Accountabilities for this role • Engineering / Computer Graduate with 3-5 years of Information / Cyber Security Experience B- Additional Accountabilities pertaining to the role • Relevant Security Certifications like CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have) |
| Key Decisions / Dimensions | • Strategic Decisions • Day to day actions (e.g., Policy Creation, Finetuning, Scheduling tasks). • Define the problem clearly • Security Audits preparedness |
| Major Challenges | • Managing diverse device ecosystems including Windows, macOS, iOS, Android, and BYOD devices across the organization • Ensuring endpoint security compliance while maintaining user productivity and experience • Handling device enrolment, provisioning, and configuration issues across multiple platforms • Managing security policies, conditional access, and identity integration with Azure AD / IAM systems • Protecting corporate data on personal and remotely accessed devices • Addressing OS compatibility issues, frequent updates, and patch management challenges • Monitoring and responding to security threats such as malware, unauthorized access, phishing, and data leakage • Troubleshooting synchronization, application deployment, and connectivity issues for remote users • Maintaining compliance with organizational policies, audit requirements, and regulatory standards |
| Required Qualifications and Experience | a) Qualifications • Engineering/Computer Graduates with relevant security experience of 3-5years b) Work Experience • Engineering / Computer Science Graduate with 3–5 years of experience in Information Security / Cyber Security • Relevant security certifications such as CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have) • Hands-on experience with Mobile Device Management (MDM) / Unified Endpoint Management (UEM) tools such as Microsoft Intune, VMware Workspace ONE, or MobileIron • Strong knowledge of: • Windows, macOS, iOS, and Android device management • Endpoint security and compliance policy implementation • Azure Active Directory (Azure AD) / Identity and Access Management (IAM) • Experience with: • Device enrolment and provisioning technologies such as Windows Autopilot, Apple DEP/ABM, Samsung Knox, etc. • Application deployment, software distribution, and patch management • Conditional Access policies and security baseline configuration • Endpoint monitoring, compliance reporting, and troubleshooting • Security policy enforcement for corporate and BYOD environments • Familiarity with endpoint protection and security tools such as Microsoft Defender, CrowdStrike, or similar solutions • Understanding of Zero Trust security principles and endpoint hardening practices • Experience in incident handling, root cause analysis, and remediation related to endpoint or device security • Strong analytical, troubleshooting, and communication skills with the ability to work in cross-functional teams c) |
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