Senior Executive
NielsenIQ
Senior Executive
ketto· Sales & Operations
About this role
Job Title: Senior Operations Executive
Department: Operations / Supply Chain
Work Timing: Shift-based, between 8:00 AM to 11:00 PM
Reporting To: Senior Program Manager – Operations
Role Summary:
We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.
Key Responsibilities:
- Fresh Order Fulfilment
- Coordinate with vendors for fresh medicine orders.
- Track medicine availability, dispatch status, and delivery timelines.
- Ensure customer promise timelines are monitored and followed.
- Renewal & Retention Support
- Follow up for refill reminders and pending renewals.
- Coordinate payment follow-ups with customers/internal teams.
- Ensure renewals are closed on time.
- Welcome Kit & Inventory Coordination
- Track welcome kit inventory.
- Coordinate dispatch of welcome kits after enrollment.
- Maintain kit dispatch records and stock updates.
- Payment & Vendor Coordination
- Track customer payments and vendor payment requirements.
- Follow up for UTR/payment confirmation wherever needed.
- Support timely vendor payment closure.
- Escalation Handling
- Track delayed deliveries and open customer escalations.
- Coordinate with vendors, delivery partners, and internal teams for resolution.
- Update stakeholders on delay reasons and closure timelines.
- MIS & Tracking
- Maintain daily trackers and dashboards.
- Ensure data hygiene and timely updates.
- Share daily status of open, closed, delayed, and escalated cases.
Required Skills:
- Good communication and follow-up skills.
- Basic Excel / Google Sheet knowledge.
- Ability to coordinate with vendors and internal teams.
- Strong ownership of open tasks.
- Comfortable working in shift-based operations.
- Ability to manage escalations calmly and professionally.
Preferred Experience:
- 1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
- Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.
Frequently Asked Questions
What is the salary for the Senior Executive role at ketto?
The listed salary for this Senior Executive position at ketto is INR 400K–600K. This is an FULL TIME role.
Where is the Senior Executive position at ketto located?
This Senior Executive role at ketto is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Executive role at ketto full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Executive role in the Sales & Operations department at ketto.
Which team or department does the Senior Executive at ketto belong to?
This Senior Executive position is part of the Sales & Operations department at ketto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Executive position at ketto?
Click the "Apply Now" button on this page. You will be redirected to ketto's official application portal hosted on keka where you can submit your application directly.
When was the Senior Executive job at ketto posted?
This Senior Executive position at ketto was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Executive
ketto · 💰 INR 400K–600K
You'll be redirected to ketto's official application page on keka.