Senior Field Service Technician- Travel Required

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician is responsible for operating DOT-regulated commercial vehicles while traveling to customer sites throughout the region to install, troubleshoot, maintain, and repair water treatment and pumping equipment. This is a highly travel-focused position requiring extensive overnight travel, often for multiple consecutive weeks, supporting customers at various project locations.

This role combines technical field service work with the safe transportation of equipment and materials. The ideal candidate is mechanically inclined, enjoys working independently, and is comfortable spending the majority of their time traveling to customer locations.

Key Responsibilities

• Safely operate company commercial vehicles in accordance with DOT regulations.
• Transport equipment, tools, and materials to customer locations.
• Install, troubleshoot, inspect, maintain, and repair water treatment, pumping, and related equipment.
• Diagnose mechanical, electrical, and diesel-powered equipment issues.
• Perform preventative maintenance and emergency service calls.
• Work independently in the field while maintaining communication with internal teams.
• Document service work, inspections, and customer interactions accurately.
• Deliver exceptional customer service while representing Xylem professionally.
• Follow all company and customer safety requirements.
• Maintain company vehicles, tools, and equipment.
• Obtain and maintain required customer site clearances, including TWIC, DISA, and other applicable clearances.

Travel Requirements

This is an extensive travel position.

• Travel is required 75%–80% of the time.
• Candidates should expect frequent overnight travel.
• Assignments may require being away from home for up to three consecutive weeks or more before returning home.
• Flexibility to travel throughout the assigned territory is required.
• A valid passport or the ability to obtain one is required for occasional cross-border travel.

Qualifications

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Ability to obtain and maintain a DOT Medical Card upon hire.
• Ability to obtain required customer site clearances, including TWIC, DISA, and other applicable clearances.
• 1–3 years of field service, industrial maintenance, diesel, mechanical, electrical, or related technical experience.
• Comfortable working independently with minimal supervision.
• Strong troubleshooting and problem-solving skills.
• Basic computer skills, including Microsoft Office and mobile devices.
• Excellent customer service and communication skills.

We're Looking for Someone Who

• Enjoys traveling and working in different environments.
• Takes pride in solving mechanical and electrical problems.
• Can work independently while delivering outstanding customer service.
• Values safety and quality in everything they do.
• Is adaptable and comfortable supporting customers wherever the work takes them.

Compensation & Benefits

The estimated pay range for this position is $29 to $33 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.