Production Helper
ghobashgroup
Senior IT Officer - UAE National
ghobashgroup· Information Technology
About this role
Company Description
Tawazon Chemical Co. LLC is a multinational organization with over three decades of experience. Headquartered in Dubai, the company manages a network of offices across Africa, the Middle East, the Subcontinent, and Southeast Asia, ensuring strong regional presence. It supplies specialty chemicals for Coatings, Construction, Inks, Plastics, Packaging, Fiberglass, Rubber, and Food. With strong global partnerships and an optimized supply chain, Tawazon ensures technical support, innovative solutions and reliable service
Job Description
The Senior IT Officer is responsible for providing end-user support related to all Level 1 ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional overseeing and maintaining reliable, secure, and efficient IT operations at the site. The role provides advanced technical support, manages IT infrastructure and services, ensures system availability and same is maintained to the highest standard with maximum levels of productivity and efficiency. Expertise in troubleshooting, maintaining Service tickets, and SLA’s design is important.
- Provide first-line technical support to users by diagnosing and resolving hardware, software, and network-related issues efficiently.
- Install, configure, and maintain IT peripherals such as laptops, desktops, printers, and related devices in compliance with company policies.
- Manage and support Microsoft Office 365, Active Directory, DNS, and DHCP services to ensure smooth IT operations.
- Monitor systems, networks, and equipment performance to identify malfunctions, analyze faults, and implement timely corrective actions.
- Perform routine preventive maintenance, health checks, and monitoring of IT infrastructure to ensure network security and minimize downtime.
- Maintain accurate documentation of IT assets, troubleshooting activities, fixes, procedures, and technical recommendations.
- Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up.
- Configure and manage backup solutions, including Synology backup systems, to ensure data protection and recovery readiness.
- Design, deploy, and improve IT service delivery processes in alignment with corporate guidelines, SLA requirements, and business objectives.
- Liaise with clients and Group IT teams to gather requirements, support infrastructure improvements, and proactively maintain reliable IT services.
Qualifications
- Bachelor of Computer Engineering or Equivalent
- Certifications in Cisco & Microsoft Preferred
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Senior IT Officer - UAE National position at ghobashgroup?
The salary for this Senior IT Officer - UAE National role at ghobashgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior IT Officer - UAE National position at ghobashgroup located?
This Senior IT Officer - UAE National role at ghobashgroup is based in ae, Dubai, Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior IT Officer - UAE National role at ghobashgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Senior IT Officer - UAE National role in the Information Technology department at ghobashgroup.
Which team or department does the Senior IT Officer - UAE National at ghobashgroup belong to?
This Senior IT Officer - UAE National position is part of the Information Technology department at ghobashgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior IT Officer - UAE National position at ghobashgroup?
Click the "Apply Now" button on this page. You will be redirected to ghobashgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior IT Officer - UAE National job at ghobashgroup posted?
This Senior IT Officer - UAE National position at ghobashgroup was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior IT Officer - UAE National
ghobashgroup
You'll be redirected to ghobashgroup's official application page on SmartRecruiters.