Senior Observability Engineer

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

You will collaborate with Cloud Engineering & Operations to develop a unified self-service observability platform that enables teams to instrument, monitor, and troubleshoot applications across on-prem, cloud, and hybrid environments. 

Your work will involve integrating telemetry pipelines, event management workflows, and automation frameworks. You'll standardize observability practices by building reusable templates, automation scripts, and onboarding accelerators, embedding observability into CI/CD pipelines, and driving OpenTelemetry adoption. These efforts will enhance developer experience, reduce operational overhead, and improve system reliability across Experian’s global technology ecosystem. 

Primary Responsibility:  

• Design and implement monitoring and observability solutions using Dynatrace and Splunk (must-have), along with Datadog and Open Telemetry, to build scalable, automated, and developer-friendly platforms 

• Develop reusable patterns, templates, and automation scripts to drive consistency across observability practices and reduce manual effort in telemetry onboarding. 

• Build and maintain dashboards that deliver actionable insights into system performance, reliability, and user experience. 

• Integrate observability into CI/CD workflows using Jenkins and related tooling to enable continuous feedback and faster incident detection. 

• Automate infrastructure provisioning and deployment using Terraform and Ansible to support observability at scale. 

• Implement and manage Open Telemetry pipelines for standardized collection of traces, metrics, and logs, supporting vendor-agnostic ingestion strategies. 

• Collaborate with Business Units (BUs), Developers, and Platform Engineers to embed observability into the software delivery lifecycle and improve developer experience. 

• Define and implement SLIs/SLOs and error budgets with Business Units to support reliability engineering and improve service health visibility. 

• Enhance operational excellence by enabling proactive monitoring, reducing customer pain points, and streamlining incident workflows. 

• Amplify AIOps outcomes by integrating observability data into intelligent automation and decision-making across technology and business teams. 

• AWS & Cloud Operations: 

• Manage and operate systems hosted on AWS (EC2, EKS/ECS, RDS, S3, Lambda, CloudWatch, IAM, VPC) 

• Support cloud deployments and infrastructure changes following best practices 

• Assist with backup, disaster recovery, and resiliency planning 

• Incident Management: 

• Participating in production incident response, troubleshooting, and service restoration 

• Perform root cause analysis (RCA) and contribute to post‑incident reviews 

• Help implement preventive actions to avoid incident recurrence 

• Secondary Skills:  

  Reliability & Operations: 

• Support high availability, scalability, and performance of production systems 

• Implement and maintain SLIs, SLOs, and SLAs for services 

• Identify and reduce operational toil through automation and process improvement 

• Support design and implementation of fault tolerant and resilient systems 

• Collaboration: 

• Work closely with application and Engineering teams to embed reliability into system design 

• Act as a strong team player, sharing knowledge and supporting team goals 

• Communicate effectively with technical and nontechnical stakeholders 

Qualifications

• Overall: 5+ years of experience in production support and building scalable, automated, and developer-friendly observability platforms. 

• Cloud Expertise: Minimum 3+ years of hands‑on experience with AWS environments 

• Must have Skills:  

           - Cloud platform expertise: AWS, with 3+year of experience  

           - Monitoring & observability: Over 3 years of hands-on experience with Dynatrace, with expertise in creating dashboards leveraging logs, metrics, and traces    

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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