Senior People Operations Specialist

Purpose:

As a Senior People Operations Specialist, you’ll ensure smooth HR operations across payroll, employee lifecycle management, office administration, and employee engagement. You’ll play a key role in maintaining a great employee experience while keeping our HR processes efficient and compliant

Job Responsibilities:

1. Payroll & HR Administration

• Prepare monthly payroll, ensuring accuracy in salaries, deductions, overtime, and benefits.

• Coordinate with Finance to ensure timely and accurate payroll processing.
• Validate payroll changes including promotions, salary adjustments, bonuses, deductions, and final settlements.

2. HR Operations 

• Own and continuously improve People Operations processes.
• Monitor HR operational KPIs (onboarding completion, payroll accuracy, HR ticket SLA, etc.) and identify improvement opportunities.
• Support the development and implementation of People & Culture policies and procedures.
• Ensure compliance with internal policies and local labor regulations across all operating countries.

3. HR Systems

• Serve as the owner of the HRIS, ensuring data accuracy and system integrity.
• Coordinate HRIS enhancements, testing, and implementation of new features.

4. Employee Experience

• Act as the first point of contact for employees' HR-related inquiries.
• Drive initiatives to improve employee experience throughout the employee lifecycle.
• Conduct onboarding check-ins and exit interviews and provide insights to management.

5. IT & Assets

• Manage the company's IT assets inventory.
• Coordinate with the external IT consultant on employee IT requests.
• Ensure devices, accounts, and system access are provisioned and revoked on time.
• Track repairs, replacements, and asset lifecycle.

6. Vendor Management

• Manage relationships with HR and office vendors, ensuring service quality and cost efficiency.
• Support procurement and renewal of office and HR-related services.

7. Compliance & Documentation

• Maintain employee files and documentation in compliance with legal requirements.
• Support internal and external audits by preparing HR documentation.

8. Reporting

• Prepare monthly HR reports covering headcount, turnover, onboarding, leave utilization, and other operational metrics.
• Provide insights and recommendations based on HR data.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in HR operations, payroll, or people administration.
• Hands-on experience with HRIS and payroll systems.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities