Senior Professional Services Engineer

Role Summary

Key Responsibilities

Customer Implementation & Project Delivery

• Lead end-to-end implementation and onboarding of enterprise customers.
• Plan, design, deploy, validate, and transition customer environments into production.
• Perform infrastructure assessments for on-premises, cloud, and hybrid environments.
• Drive implementation milestones, technical governance, project risks, and delivery timelines.
• Implement and validate Asset Discovery, Vulnerability Management, Patch Management, Compliance, and Saner Cloud modules.

Solution Architecture & Enterprise Integration

• Implement enterprise solution architectures.
• Integrate with Active Directory, Microsoft Entra ID (Azure AD), ServiceNow, Freshservice, CMDB, ITSM, and SIEM.
• Configure SAML, OAuth, OpenID Connect, Microsoft Entra ID (Azure AD), and Okta.
• Implement REST API integrations and automation.

Security Consulting & Technical Advisory

• Advise customers on vulnerability management, patch management, compliance, and remediation best practices.
• Conduct architecture reviews and implementation workshops.

Customer Enablement

• Deliver administrator training and knowledge transfer.
• Create implementation documentation and operational runbooks.

Required Technical Skills

Cybersecurity

• Strong understanding of cybersecurity fundamentals, including Vulnerability Management, Patch Management, Compliance Management, Endpoint Security, Asset Discovery, and Security Posture Management.
• Hands-on knowledge of CVE, CVSS, CCE, CIS Benchmarks, MITRE ATT&CK, and industry security best practices.
• Ability to interpret security findings, prioritize remediation based on business risk, and provide implementation guidance.
• Familiarity with PCI DSS, HIPAA, NIST, and CIS Controls.

Enterprise Infrastructure & Endpoint Management

• Windows Server, Active Directory, Microsoft Entra ID (Azure AD), LDAP, GPO, WSUS, SCCM, and Microsoft Intune.

Operating Systems

• Hands-on experience with Windows Server, Windows Desktop, Linux (RHEL, Rocky Linux, Ubuntu, CentOS, SUSE), and macOS, including administration, patch management, security hardening, troubleshooting, and enterprise environment support.

Networking

• TCP/IP, DNS, DHCP, Routing, VPNs, Firewalls, SSL/TLS, Reverse Proxies, Load Balancers, Proxy Servers, and Network Security.

Cloud Platforms

• Hands-on experience with Microsoft Azure, AWS, and GCP.

Scripting & Automation

• PowerShell, Bash/Shell Scripting, and Python for automation and deployment activities.

Container Platforms

• Docker and Kubernetes, including deployment, orchestration, and troubleshooting.

Database Technologies

• SQL and MongoDB with troubleshooting and support experience.

Troubleshooting & Performance

• Strong troubleshooting skills across operating systems, networking, cloud infrastructure, identity services, enterprise applications, and endpoint management.
• Ability to perform log analysis, root cause analysis (RCA), performance optimization, and customer issue resolution.

Soft Skills

• Excellent communication and consulting skills.
• Strong analytical and stakeholder management skills.
• Ability to manage multiple enterprise projects.

Educational Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Electronics, or a related discipline.
• MCA/M.Sc. preferred.
• Relevant Cloud or Cybersecurity certifications are preferred.

Why Join Us

• Partner with enterprise customers across diverse industries worldwide to deliver impactful cybersecurity solutions.
• Contribute to the implementation and adoption of next-generation cybersecurity technologies.
• Collaborate with Product, Engineering, and Customer Success teams to deliver innovative solutions and enhance the customer experience.