Senior Site Reliability Engineer

We're hiring a Senior SRE based in Latin America to work alongside our US-based engineering team, building out observability, on-call coverage, and deployment automation for a client with strict compliance requirements. We're specifically looking for someone with deep Azure expertise, see below.

This is a full-time role with real production ownership, not a support or ticket-queue position.

What You'll Do

• Support observability tooling implementation (Datadog and/or Azure Monitor/App Insights) and help build SLO definitions, alert rules, and synthetic checks
• Participate in a PagerDuty on-call rotation, including escalation handling and incident documentation
• Build and maintain operational runbooks for incident response, rollback, and recovery scenarios
• Contribute to deployment automation work (blue/green or canary patterns) and Infrastructure as Code
• Work across Azure SQL and Cosmos DB environments, supporting performance and cost optimization initiatives
• Collaborate closely with US-based engineers during overlapping working hours

• 5+ years in SRE, DevOps, or cloud infrastructure roles
• Strong hands-on experience with Microsoft Azure (Azure SQL, Cosmos DB, Container Apps, App Service)
• Experience with observability tooling (Datadog, Azure Monitor, or similar) and on- call/incident response
• Familiarity with Infrastructure as Code (Terraform preferred)
• Strong written and spoken English; you'll be in daily communication with US-based team members and, at times, client stakeholders
• Availability with meaningful overlap with US Eastern or Mountain time zones
• Experience working in HIPAA-regulated environments, including handling PHI under a Business Associate Agreement (BAA) and working within least-privilege, audited access controls
• Willingness to complete a healthcare-industry-standard background check prior to production access

On-Call Expectations

• This role includes participation in a pager-based on-call rotation via PagerDuty, covering SEV- 1/SEV-2 incidents on a shared schedule with the SRE team. This is a core, required part of the role, not an occasional ask.

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!