Senior Software Engineer, ML/AI Platform

attentive· Engineering
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📍 United States💰 USD 180K–250K

About this role

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top StartupsForbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

We’re looking for a self-motivated, highly driven Senior Software Engineer to join Attentive’s Machine Learning Platform team. As a hands-on individual contributor, you’ll build and operate the platform capabilities that enable ML engineers and data scientists to develop, train, evaluate, deploy, and serve models reliably at scale.

Your work will span the ML lifecycle—including data and feature access, training infrastructure, model lifecycle management, batch and real-time inference, and platform observability. You’ll own well-scoped projects from design and implementation through production operations, partnering with Staff engineers and platform users to translate broader architectural direction into reliable, self-service capabilities.

This is an opportunity to join a growing ML Platform team and directly improve how quickly and safely Attentive ships AI- and ML-powered products.

What You’ll Accomplish

  • Build and operate production-grade services and workflows for training, evaluating, deploying, and serving ML models.
  • Implement improvements across ML data and feature access, training infrastructure, model lifecycle tooling, and batch and online inference.
  • Develop scalable APIs, abstractions, and self-service tools that make ML engineers and data scientists more productive.
  • Improve the reliability, observability, performance, and cost efficiency of ML platform components.
  • Own projects through implementation, testing, rollout, monitoring, and ongoing production support.
  • Contribute to technical designs and help break larger platform initiatives into deliverable milestones.
  • Partner with ML, Data Science, Product Engineering, and Infrastructure teams to deliver AI and ML initiatives.
  • Raise engineering quality through code reviews, documentation, operational best practices, and mentorship.

Your Expertise

  • 5+ years building and operating production software or distributed systems, with meaningful experience in ML platform, MLOps, or ML infrastructure.
  • Strong software engineering skills in Python, Java, or a comparable language, including experience building production services or developer-facing platforms.
  • Experience in one or more areas of the ML lifecycle: training infrastructure, orchestration, feature platforms, model deployment, model lifecycle management, or inference.
  • Experience with distributed data or compute technologies such as Spark, Ray, Kafka, or similar systems. Expertise in every listed technology is not required.
  • Understanding of the design and operational tradeoffs between batch, streaming, online, and offline ML workloads.
  • Experience running reliable workloads in a cloud environment using technologies such as Kubernetes, AWS, and infrastructure-as-code.
  • Ability to diagnose performance, scalability, and reliability problems across application, data, and infrastructure layers.
  • A track record of independently delivering complex projects while collaborating effectively with technical and business partners.

What We Use

  • AWS, EKS, Kubernetes, Terraform, Helm, Istio, and Datadog
  • Metaflow, MLflow, Argo, PyTorch, TensorFlow, and Hugging Face
  • Python and Java services
  • DynamoDB, Postgres, Redis, Kinesis, and other production data systems
  • Spark, Ray, Kafka, and distributed batch and streaming systems

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $180,000 - $250,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-EZ1 

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Frequently Asked Questions

What is the salary for the Senior Software Engineer, ML/AI Platform role at attentive?
The listed salary for this Senior Software Engineer, ML/AI Platform position at attentive is USD 180K–250K. This is an full-time role.
Where is the Senior Software Engineer, ML/AI Platform position at attentive located?
This Senior Software Engineer, ML/AI Platform role at attentive is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Software Engineer, ML/AI Platform at attentive belong to?
This Senior Software Engineer, ML/AI Platform position is part of the Engineering department at attentive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Software Engineer, ML/AI Platform position at attentive?
Click the "Apply Now" button on this page. You will be redirected to attentive's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Software Engineer, ML/AI Platform job at attentive posted?
This Senior Software Engineer, ML/AI Platform position at attentive was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Software Engineer, ML/AI Platform
attentive · 💰 USD 180K–250K
Apply for this role ↗

You'll be redirected to attentive's official application page on Greenhouse.