Senior Solution Advisor

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Senior Solution Advisor plays a pivotal leadership role in the presales and project delivery of complex, multi-platform solutions within Datacom’s Managed Operations line of business. You will shape the architectural vision and frameworks that enable Datacom and its customers to realise business outcomes through transformative IT initiatives.

Working across a wide range of customers — from 150 to 60,000 seats — including Health, Transport, Finance, Infrastructure and Government sectors, you will guide teams in defining and delivering cost-effective, scalable and secure architectural solutions. The role combines high-level design planning, mentoring solution architects, and technical leadership in support of Datacom’s growth and innovation strategy.

What you'll do

As a Senior Solution Advisor, you will be focused on:

• Providing strategic and technical leadership in complex IT solutions across infrastructure, networking, and security domains.
• Reviewing new and existing Information Services projects for compliance to architectural standards by developing, documenting, and communicating strategies and standard builds.
• Leading presales solutioning activities, preparing  proposals for complex managed services engagements.
• Supporting bid responses and presentations for large multi-service line proposals (RFI/RFT/RFQ/RFP).
• Investigating and incorporating emerging technologies to provide cost-effective, flexible, and innovative solutions.
• Mentoring, developing, and supervising Solution Architects and providing technical consultation in multi-platform environments.
• Ensuring designs are costed, approved, supported, and maintainable, aligning with Datacom frameworks and standards.
• Leading architecture efforts on major projects and programmes to specify optimum designs for business applications.
• Providing technical and commercial inputs into service renewals and contract transitions.
• Promoting a health and safety culture that values people and sustainability in line with Datacom policy.

What you'll bring

Required experience:
• Broad IT experience and minimum 7+ years in systems development and design.
• Demonstrated ability to create high-quality architecture documentation (SORs, SOWs, HLDs, proposals) for managed service and project engagements.
• Strong commercial and pricing acumen to support competitive yet profitable service delivery.
• Expert-level technical understanding in Infrastructure, Networking, Security and multi-platform IT environments.
• Advanced knowledge of common vendor infrastructure and solution offerings.
• Extensive experience with hybrid and public cloud environments, especially Microsoft Azure and Microsoft 365.
• Strong understanding of project pricing, MSP engagements, and fixed-price vs time-and-materials models.
• Excellent verbal and written communication skills, able to present and engage with customers and stakeholders.
• Strategic planning, research and analytical abilities with a solution-driven mindset.

Nice to have:
• Experience across multiple networking vendors and emerging technologies in communications.
• Good understanding of AI and automation technologies and desire to expand these skillsets.
• Familiarity with industry security frameworks and compliance standards.
• Bachelor’s degree in Computer Science, Electronics Engineering, or equivalent.
• Industry certifications across Microsoft, VMware, or Infrastructure domain.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.