Senior Supervisor, Sales Support

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Primary Purpose of Role:

Responsible for direct customer order management at the Indianapolis Parts Distribution Center (PDC).  This position leads a team of parts order analysts and ensures compliance with business processes.  This role regularly interfaces with associates at all levels in MSS, Operations, Quality, and IS&S, in addition to working directly with customers.  The person in this position must have good working knowledge of SAP SD (Shipping and Distribution) and the ability to quickly analyze and articulate customer order patterns and trends, internally and externally. 

Key Responsibilities:

• Lead, manage, support and grow a team of order analysts that would be based in both the US and India.  Team management would include establishing and tracking goals and developing employees.

• Act as the lead MSS representative to Parts Distribution Center Operations for plant production planning.  Develop and recommend order timing and provide prioritization scheduling for part shortages.  Liaise with Outside North America (ONA) Sales Operation Leaders to ensure ONA demand is included in planning.

• Ensure compliance with MSS processes and procedures, Export Controls and ITAR regulations. 

• Ensure that applicable North America customer order documentation is properly maintained in Allison 360 CRM and is in compliance with Information Life Cycle Management, legal requirements and export controls and ITAR regulations.

• Liaise with Quality during external audits of the PDC.

• Assist order analysts in providing information and details to customers, sales account managers, and management, as needed.

• Support and lead special projects as assigned

• Excellent interpersonal and communication skills

• Ability to manage multiple projects and effectively prioritize tasks

Qualifications:

• Bachelor's degree in business administration or related field, or equivalent experience

• Excellent leadership and management skills, with experience in managing a team of direct reports 

• Prefer knowledge of Allison customers and products, Global MSS and Allison Operations organization and responsibilities

Experience:

• 5 years of professional experience required, including managing people

• Strong business knowledge, sales data management and analytical skills

• Ability to professionally handle high stress situations that may involve internal and/or external stakeholders at all levels

• High degree of familiarity with SAP, CRM and Microsoft Office software

• Comfort with public speaking, experience working with senior level management

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.