Senior Technical Consultant

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Identify Problems and incidents in LAN and WAN , WLAN , video and voice network and ensurequick resolution of problems and ensure maximum uptime of Leased Line, MPLS, WiMAX andBroadband links.Change router configurations( access-list and static routes etc ) , L2, L3 , WLAN, voice systems and devices (DC and connected access switches on floors), passive network components in thedatacenter & cabling (UTP and Fiber), UTP & Fiber uplink cabling to the wiring closet (Access) and document the changes properly as per change management procedures.Coordinating with various vendors and problem escalation as per need.Taking daily, weekly backups of all routers and manageable switches, WLAN, Voice and Video Conferencing systems,Link Health checking and accordingly provide capacity planning inputs and reportsManagement of VOIP, IP Telephony (e.g. QoS, Voip configurations, VOIP Nos. List for all VOIP enabled branches)Monitor and control service levels of network suppliers.Ensure detection of alerts from the network infrastructure.Provide physical connections to the corporate LAN as required.Ensure that data communications packets are routed efficiently.Provide regular feedback on network performance, both in general and against specific service levels.Monitor bandwidth use, analyzes traffic patterns and volumes, and determines impact/implications of issues of the above mentioned issues on StockHolding LAN / WAN /Extranet / WLAN / Voice and video conferencing networks.Ensure security standards are upheld.Hands on experience and working knowledge on network devices of multiple OEMs like cisco,Juniper, Arista, Extreme, Hp (Aruba) etc.SDWAN, VDI platforms, Virtual LANs and upgraded technologies.Handle service requests.Monitor incident details, including the configuration items affected.Investigate and diagnose incidents and problems (including resolution)Detect possible problems and notifies problem management.Document the resolution and recovery of assigned incidents.Acts as a restoration team member, if required, during major incidents.Carry out actions in order to correct known errors. 

About you

Identify Problems and incidents in LAN and WAN , WLAN , video and voice network and ensurequick resolution of problems and ensure maximum uptime of Leased Line, MPLS, WiMAX andBroadband links.Change router configurations( access-list and static routes etc ) , L2, L3 , WLAN, voice systems and devices (DC and connected access switches on floors), passive network components in thedatacenter & cabling (UTP and Fiber), UTP & Fiber uplink cabling to the wiring closet (Access) and document the changes properly as per change management procedures.Coordinating with various vendors and problem escalation as per need.Taking daily, weekly backups of all routers and manageable switches, WLAN, Voice and Video Conferencing systems,Link Health checking and accordingly provide capacity planning inputs and reportsManagement of VOIP, IP Telephony (e.g. QoS, Voip configurations, VOIP Nos. List for all VOIP enabled branches)Monitor and control service levels of network suppliers.Ensure detection of alerts from the network infrastructure.Provide physical connections to the corporate LAN as required.Ensure that data communications packets are routed efficiently.Provide regular feedback on network performance, both in general and against specific service levels.Monitor bandwidth use, analyzes traffic patterns and volumes, and determines impact/implications of issues of the above mentioned issues on StockHolding LAN / WAN /Extranet / WLAN / Voice and video conferencing networks.Ensure security standards are upheld.Hands on experience and working knowledge on network devices of multiple OEMs like cisco,Juniper, Arista, Extreme, Hp (Aruba) etc.SDWAN, VDI platforms, Virtual LANs and upgraded technologies.Handle service requests.Monitor incident details, including the configuration items affected.Investigate and diagnose incidents and problems (including resolution)Detect possible problems and notifies problem management.Document the resolution and recovery of assigned incidents.Acts as a restoration team member, if required, during major incidents.Carry out actions in order to correct known errors. 

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Identify Problems and incidents in LAN and WAN , WLAN , video and voice network and ensure
quick resolution of problems and ensure maximum uptime of Leased Line, MPLS, WiMAX and
Broadband links.
Change router configurations( access-list and static routes etc ) , L2, L3 , WLAN, voice systems and devices (DC and connected access switches on floors), passive network components in the
datacenter & cabling (UTP and Fiber), UTP & Fiber uplink cabling to the wiring closet (Access) and document the changes properly as per change management procedures.
Coordinating with various vendors and problem escalation as per need.
Taking daily, weekly backups of all routers and manageable switches, WLAN, Voice and Video Conferencing systems,
Link Health checking and accordingly provide capacity planning inputs and reports
Management of VOIP, IP Telephony (e.g. QoS, Voip configurations, VOIP Nos. List for all VOIP enabled branches)
Monitor and control service levels of network suppliers.
Ensure detection of alerts from the network infrastructure.
Provide physical connections to the corporate LAN as required.
Ensure that data communications packets are routed efficiently.
Provide regular feedback on network performance, both in general and against specific service levels.
Monitor bandwidth use, analyzes traffic patterns and volumes, and determines impact/implications of issues of the above mentioned issues on StockHolding LAN / WAN /
Extranet / WLAN / Voice and video conferencing networks.
Ensure security standards are upheld.
Hands on experience and working knowledge on network devices of multiple OEMs like cisco,
Juniper, Arista, Extreme, Hp (Aruba) etc.
SDWAN, VDI platforms, Virtual LANs and upgraded technologies.
Handle service requests.
Monitor incident details, including the configuration items affected.
Investigate and diagnose incidents and problems (including resolution)
Detect possible problems and notifies problem management.
Document the resolution and recovery of assigned incidents.
Acts as a restoration team member, if required, during major incidents.
Carry out actions in order to correct known errors.