Senior Training and Technical Assistance Manager

Overview 

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. 

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. 

Position Summary 

We are currently seeking prospective candidates for an upcoming opportunity with the Administration for Children and Families (ACF) Office of Refugee Resettlement (ORR). This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children. The Senior Training and Technical Assistance Manager oversees curriculum development, stakeholder support, and knowledge management for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs.  

Candidates must reside in the Washington-D.C. area full-time but able to travel intermittently in support of ORR-funded programs across the continental United States. 

Responsibilities include, but are not limited to the duties listed below: 

• Conduct research to develop and revise training courses, including outlines, handouts, and visual aid materials.  

• Direct in-person and web-based instruction, including classroom sessions, seminars, and workshops.  

• Research and draft technical assistance deliverables and guidance documents based on professional standards and monitoring findings.  

• Create and maintain an internal knowledge base and common articles to assist users with system-related questions.  

• Identify audiences requiring guidance and provide recommendations to federal staff on the appropriate mode of delivery.  

• Coordinate with federal staff to ensure training materials align with government priorities and meet stated objectives.  

• Maintain records of all training activities and conduct evaluations to measure program effectiveness.  

• Develop documentation for best practices and lessons learned to refine future training curricula.  

Oversee the preparation of automated training materials, such as video-recorded sessions and computer-aided tutorials.  

Minimum Qualifications 

• Experience: Minimum 7 years of relevant experience in instructional design, technical assistance, or professional training. 

• Leadership: Minimum 3 years of supervisory or team lead experience. 

• Education: Bachelor’s degree in a relevant subject; Master’s degree preferred. 

• Certification: Certified Professional in Training and Development (CPTD) or similar certification preferred. 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development