Server Support Engineer ON-SITE

computergeneratedsolutionsยท BPO Delivery
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About this role

Job Description:

ย 

We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.ย 

Technical Requirements:ย 

  • Provide remote L1/L2 technical support via phone, email, and chat.ย 
  • Troubleshoot hardware and software incidents in enterprise environments.ย 
  • Investigate problems in Windows Server, Linux, and VMware environments.ย 
  • Analyze system behavior, identify causes, and provide technical solutions.ย 
  • Assist customers in server configuration, installation, and administration processes.ย 
  • Manage and document incidents in ticketing systems.
  • Collaborate with escalation teams for complex technical cases.

Ideal Candidate:

  • 1โ€“3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.ย 
  • Basic knowledge of enterprise server architecture and hardware components.
  • Knowledge of Windows Server administration, Linux environments, or VMware virtualization.ย 
  • Experience with troubleshooting and incident management processes.
  • Analytical thinking and good problem-solving skills.ย 
  • Ability to work independently in a dynamic technical environment.ย 
  • Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.ย 
  • Certifications such as CompTIA A+, Server+, or similar technical certifications.
  • Previous experience in enterprise technical support environments.

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

Frequently Asked Questions

Is the salary disclosed for the Server Support Engineer ON-SITE position at computergeneratedsolutions?
The salary for this Server Support Engineer ON-SITE role at computergeneratedsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Server Support Engineer ON-SITE position at computergeneratedsolutions located?
This Server Support Engineer ON-SITE role at computergeneratedsolutions is based in 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Server Support Engineer ON-SITE at computergeneratedsolutions belong to?
This Server Support Engineer ON-SITE position is part of the BPO Delivery department at computergeneratedsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Server Support Engineer ON-SITE position at computergeneratedsolutions?
Click the "Apply Now" button on this page. You will be redirected to computergeneratedsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Server Support Engineer ON-SITE job at computergeneratedsolutions posted?
This Server Support Engineer ON-SITE position at computergeneratedsolutions was posted on Jun 8, 2026. Apply as soon as possible โ€” early applications are often reviewed first.
Server Support Engineer ON-SITE
computergeneratedsolutions
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You'll be redirected to computergeneratedsolutions's official application page on Greenhouse.