Service Administrator

Join our friendly and supportive team in a dynamic administrative role where no two days are the same. We are looking for an organised, motivated and detail-focused team player to join us in a fast-paced, hands-on service administrative position. This role is responsible for delivering exceptional and ongoing customer service and administration support to the Brisbane Service Department in our Larapinta Branch.

• Answer incoming calls in a courteous and efficient manner, interpreting the customers’ requirements whilst ensuring their request is attended to promptly
• Ensure that all requests and enquiries are documented and responded to in a timely and professional manner providing a high level of customer service at all times
• Ensure that a good rapport and business relationship is established with internal and external customers
• Create and process purchase orders and invoices in a timely manner
• Create and maintain customer details and trucks in the AS400 system
• Partner with Crown Field Service Managers to ensure timely and effective delivery of service to corporate accounts
• Assisting customers, via phone or email with service-related information for the Brisbane, Gold Coast and Toowoomba Service Departments
• Maintain the Queensland Service email address and ensure it is accurately managed in a timely manner
• Process customer damage invoices
• Contact vendors to follow up on tax invoices

• Administrative experience required
• Intermediate computer skills, excel necessary
• SAP, Maximo, or AS400 desired but not required
• Exceptional verbal and written communication skills
• Ability to understand issues and communicate effectively with internal and external customers
• Proven track record in the ability to build relationships with employees, colleagues and customers

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.