Service Advisor - Toscalito Novato

Overview

Toscalito Tire & Automotive,

Your one-stop, on-the-spot auto service headquarters, for a complete line of quality tires and auto services. For over 45 years, we have provided the San Francisco and North Bay area with the latest products and unprecedented services for their cars. And for years, our customers have been coming back. From the latest and best in tire technology to the services required to keep your vehicle looking good and running great, Toscalito Tire & Automotive can get you out on the road quickly - and at an affordable price.

The Sales/Service Writer is responsible for selling and promoting all products and services offered by Toscalito by following the company’s store standards and expectations.

COMPENSATION: $52,000-$63,000 DEPENDING ON EXPERIENCE

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect the vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to the appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in the customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide the customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns, and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process-driven environment
• Possess a valid driver's license
• Must be at least 18 years old
• Ability to work five days per week

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance 
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.