Service Delivery Manager
Optimiza
Full time
Service Delivery Manager
Optimiza· Managed Services
About this role
Optimiza is seeking a highly skilled Service Delivery Manager to oversee the delivery of IT services to our clients. In this role, you will be responsible for ensuring that service levels are met and continuously improved, while managing the relationship between our clients and service teams. Your strong leadership and strategic vision will be essential in achieving high levels of customer satisfaction and operational excellence.
Key Responsibilities:
- Manage the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
- Develop and implement service delivery strategies that enhance customer satisfaction and operational efficiency.
- Act as the main point of contact for clients, fostering strong relationships and addressing any concerns or issues effectively.
- Lead service delivery teams, providing direction and support to ensure high-quality service delivery.
- Monitor key performance indicators (KPIs) and prepare regular reports for clients and internal stakeholders.
- Facilitate continuous improvement initiatives based on client feedback and operational metrics.
- Coordinate with cross-functional teams to ensure seamless delivery and integration of services.
- Assist in the development of service delivery budgets and manage costs effectively.
- Bachelor’s degree in Business Administration, Information Technology, or a related field; master’s degree preferred.
- 7+ years of experience in service delivery management, preferably in the IT or technology sector.
- Strong knowledge of IT service management frameworks (e.g., ITIL) and practices.
- Proven track record of managing large, complex client accounts and delivering results.
- Excellent communication, negotiation, and interpersonal skills.
- Strong leadership capabilities, with the ability to motivate and guide teams toward achieving goals.
- Experience in developing and managing budgets in a service delivery context.
- Relevant certifications in service management (e.g., ITIL Certification) are highly desirable.
- Class A Health Insurance
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at Optimiza?
The salary for this Service Delivery Manager role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at Optimiza located?
This Service Delivery Manager role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Delivery Manager role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a Service Delivery Manager role in the Managed Services department at Optimiza.
Which team or department does the Service Delivery Manager at Optimiza belong to?
This Service Delivery Manager position is part of the Managed Services department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Delivery Manager position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the Service Delivery Manager job at Optimiza posted?
This Service Delivery Manager position at Optimiza was posted on May 21, 2025. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
Optimiza
You'll be redirected to Optimiza's official application page on workable.