Service Desk Agent L1 with German

D-ploy· SDZ
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🌍 Remote📍 Prague, Prague, Czechia📍 TELECOMMUTEFull time

About this role

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • Meticulous documentation of end user issues in ITSM tool
  • Adherence to processes and knowledge documents
  • Ticket backlog management
  • Continuous service improvement activities – knowledge script creation, training document updates etc.
  • Close collaboration with Onsite IT technicians
  • Language skills: fluent German and English, other languages are advantage
  • Advanced MS Office apps knowledge a plus
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task
  • Ability to work independently and effectively
  • Readiness to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality
  • Candidates have to declare Criminal record extract not older than three months
  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Minimum 5 weeks of vacation
  • Paid sick days
  • Meal vouchers
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Is IT in your DNA?

Frequently Asked Questions

Is the salary disclosed for the Service Desk Agent L1 with German position at D-ploy?
The salary for this Service Desk Agent L1 with German role at D-ploy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Desk Agent L1 with German job at D-ploy remote?
Yes, this Service Desk Agent L1 with German position at D-ploy is remote, with team members based in Prague, Prague, Czechia, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Service Desk Agent L1 with German role at D-ploy full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Agent L1 with German role in the SDZ department at D-ploy.
Which team or department does the Service Desk Agent L1 with German at D-ploy belong to?
This Service Desk Agent L1 with German position is part of the SDZ department at D-ploy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Agent L1 with German position at D-ploy?
Click the "Apply Now" button on this page. You will be redirected to D-ploy's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk Agent L1 with German job at D-ploy posted?
This Service Desk Agent L1 with German position at D-ploy was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Agent L1 with German
D-ploy
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