Service Desk Analyst

Two95 International Inc
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📍 Wyomissing, Pennsylvania, United StatesFull time

About this role

Job Title: Service Desk Analyst

Location: Wyomissing, PA

Job Type: Full Time


Duties and responsibilities


  • Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.
  • Create user accounts and access rights for clients when applicable.
  • Provide exceptional customer service to all clients.
  • Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
  • Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
  • Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers.
  • Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
  • Assist to develop internal documentation and procedures related to specific customer environments.
  • Participate in after-hours (24×7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)
  • Participate in duties as assigned such as application support, patch management, client support activities, etc.

  • Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

    • Frequently Asked Questions

    Is the salary disclosed for the Service Desk Analyst position at Two95 International Inc?
    The salary for this Service Desk Analyst role at Two95 International Inc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Service Desk Analyst position at Two95 International Inc located?
    This Service Desk Analyst role at Two95 International Inc is based in Wyomissing, Pennsylvania, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Service Desk Analyst role at Two95 International Inc full-time or part-time?
    This is listed as a Full time position. It is posted as a Service Desk Analyst role at Two95 International Inc.
    How do I apply for the Service Desk Analyst position at Two95 International Inc?
    Click the "Apply Now" button on this page. You will be redirected to Two95 International Inc's official application portal hosted on workable where you can submit your application directly.
    When was the Service Desk Analyst job at Two95 International Inc posted?
    This Service Desk Analyst position at Two95 International Inc was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
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