Service Desk L1 Agent (On-site - Ghent)
D-ploy· ARGX
About this role
We are currently looking for a Service Desk / Onsite IT Team Lead to join our team in Ghent.
This is a hands-on leadership role combining daily coordination of onsite IT resources with direct involvement in operational support activities such as incidents, service requests, ticket follow-up, and continuous service improvement.
The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to bring structure, ownership, and quality into daily IT operations.
Task and Responsibilities:
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians
- Fluent English (written and spoken)
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events
Is IT in your DNA?
Frequently Asked Questions
Is the salary disclosed for the Service Desk L1 Agent (On-site - Ghent) position at D-ploy?
The salary for this Service Desk L1 Agent (On-site - Ghent) role at D-ploy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk L1 Agent (On-site - Ghent) position at D-ploy located?
This Service Desk L1 Agent (On-site - Ghent) role at D-ploy is based in Ghent, Flanders, Belgium. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk L1 Agent (On-site - Ghent) role at D-ploy full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk L1 Agent (On-site - Ghent) role in the ARGX department at D-ploy.
Which team or department does the Service Desk L1 Agent (On-site - Ghent) at D-ploy belong to?
This Service Desk L1 Agent (On-site - Ghent) position is part of the ARGX department at D-ploy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk L1 Agent (On-site - Ghent) position at D-ploy?
Click the "Apply Now" button on this page. You will be redirected to D-ploy's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk L1 Agent (On-site - Ghent) job at D-ploy posted?
This Service Desk L1 Agent (On-site - Ghent) position at D-ploy was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk L1 Agent (On-site - Ghent)
D-ploy
You'll be redirected to D-ploy's official application page on workable.