Service Desk Specialist

druva· Support
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📍 Pune, Maharashtra, India

About this role

About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Desired Skills & Experience: 

  • 2- 10 years of Service Desk experience in a customer facing role.
  • Excellent phone etiquette with outstanding written and verbal communication skills.
  • Proficient with MS Office is added advantage.
  • Experience with Software licensing process.
  • Experience with Order-to-Cash process will be an added advantage.
  • Exposure to AWS cloud/backup & storage technologies will be an added advantage.
  • Ability to multi-task efficiently.
  • Ability to adhere to well defined processes.
  • Experience with finding output through running scripts from various databases will
  • be an added advantage.
  • Familiarity with tools like Salesforce & Google Workspace applications will be added
  • Brief roles and responsibilities
  • Generate & deliver appropriate product license to Druva prospects, channels &
  • Troubleshoot & resolve customer issues related to licensing.
  • Liaison with global Sales & Finance teams to resolve customer entitlement issues.
  • Create POC server instances on AWS cloud by following documented processes.
  • Participate in process design & improvement measures.
  • Assist in the retention of support contracts by offering superior customer support
  • Participate in customer experience improvement programs.
  • Responsible for providing Service Desk coverage during assigned hours in a 24 X 5
  • working environment.
  • Identify gaps and suggesting improvements or possible solutions.
  • Working on proactive support queries and should be spontaneous notifying
  • customers within defined SLAs.

Shift Timing:  

  • Be flexible to Work in shifts 24X7X365

Job Location:

Druva Office, Pune

 

Frequently Asked Questions

Is the salary disclosed for the Service Desk Specialist position at druva?
The salary for this Service Desk Specialist role at druva is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Specialist position at druva located?
This Service Desk Specialist role at druva is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Desk Specialist at druva belong to?
This Service Desk Specialist position is part of the Support department at druva. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Specialist position at druva?
Click the "Apply Now" button on this page. You will be redirected to druva's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Desk Specialist job at druva posted?
This Service Desk Specialist position at druva was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Specialist
druva
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