Service Desk Technician

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 2000000 (ie INR 12 - 20 LPA)

Min Experience: 8+ years

Location: Chennai, Tamil Nadu, India
JobType: full-time

We are looking for an experienced IT support professional to join a global service desk function, contributing to high-quality end-user support and operational excellence. This role goes beyond standard L1 support and is suited for someone capable of independently handling complex technical issues, driving improvements, and contributing to automation initiatives.

You will act as a key contact for internal users across regions, with a strong focus on supporting a major delivery hub while ensuring consistent and efficient IT service experiences.

Key Responsibilities:

• Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
• Act as a primary contact point for incoming technical requests and incidents on a rotational basis
• Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
• Manage incidents, service requests, and standard changes following structured service management practices
• Take ownership of high-priority or escalated tickets within the service desk scope
• Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
• Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
• Maintain accurate records of IT assets and configurations within internal systems
• Contribute to endpoint management and device compliance processes across different operating systems
• Support lifecycle management of hardware, software, and licensing
• Create and update documentation, knowledge base content, and standard operating procedures
• Collaborate with internal technology teams such as infrastructure, security, and applications
• Develop and utilize scripts to automate repetitive administrative and support activities
   

Required Skills:
Must-Have:

• Around 8+ years of experience in enterprise IT support or service desk environments
• Strong troubleshooting skills across Windows operating systems and enterprise end-user environments
• Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP
• Working knowledge of Windows, macOS and Linux environments
• Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)
• Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)
• Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)
• Experience in IT asset and license management processes
• Proficiency in scripting (PowerShell preferred) for automation and operational efficiency
• Understanding of IT service management frameworks (e.g., ITIL)
• Ability to work independently, manage priorities, and handle critical incidents with ownership
• Strong documentation and process-oriented approach
   

Good To Have:

• Exposure to automation beyond basic scripting
• Certifications in IT service management or relevant technologies
• Experience working in globally distributed IT environments
• Familiarity with large-scale enterprise IT operations

Must-have skills

Powershell, linux, Macos

Good-to-have skills

Windows, Service Desk, Identity & Access Management