Field Sales - Analytical Instruments
antonpaar1
Service Management
About this role
Company Description
Anton Paar Brazil is a subsidiary of the Anton Paar group, recognized worldwide for its excellence in the development of high-precision instruments for measurement and analysis. Operating in various sectors, such as pharmaceuticals, food, chemicals, and petroleum, the company stands out for its technological innovation, quality, and strong commitment to science. In Brazil, it offers specialized technical support and advanced solutions, contributing to the growth and reliability of its clients' processes.
Job Description
Management of in-house and field technicians and the administrative service team.
Key Responsibilities:
• Ensure adherence to company service guidelines and philosophy;
• Define the annual service sales budget and the resources required to achieve targets agreed upon with leadership;
• Determine pricing for the service department;
• Manage the service team (in-house technicians, field technicians, administrative assistants, and contract sales staff) and oversee quality;
• Plan and provide appropriate training for the service team (technicians and administrative staff) to enable them to perform their duties effectively;
• Interview, hire, and train new employees;
• Ensure the team has the appropriate tools to carry out their work;
• Accompany field technicians on service visits;
• Plan and implement the service structure needed to meet the requirements of all product lines;
• Ensure compliance with service department policies and procedures in accordance with corporate safety and quality standards and ISO 17025 requirements;
• Manage the sale of preventive maintenance contracts and ensure the delivery of sold services;
• Oversee inventory and manage parts used by technicians during service operations;
• Increase customer satisfaction regarding service calls (especially in cases of negative feedback);
• Ensure the achievement of department metrics (orders, revenue, case time, customer satisfaction);
• Act as a liaison between application, manufacturing, sales, and marketing teams.
Qualifications
• Bachelor’s degree.
• Postgraduate degree – preferably an MBA in Business Management;
• Fluency in English.
• Proficiency in the Microsoft Office Suite.
• Knowledge of SAP ERP.
• Minimum of 3 years of experience in a leadership role.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Service Management position at antonpaar1?
The salary for this Service Management role at antonpaar1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Management position at antonpaar1 located?
This Service Management role at antonpaar1 is based in br, São Paulo, São Paulo, , Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Management role at antonpaar1 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Management role at antonpaar1.
How do I apply for the Service Management position at antonpaar1?
Click the "Apply Now" button on this page. You will be redirected to antonpaar1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Management job at antonpaar1 posted?
This Service Management position at antonpaar1 was posted on Jul 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Management
antonpaar1
You'll be redirected to antonpaar1's official application page on SmartRecruiters.