Service Planner
konecranes
Full time
Service Planner
jci· ADT ADT Fire and Security PLC
About this role
What you will do
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
How you will do it
Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
Strong customer service skills
Confident using computers and quick to learn new systems
Organised, proactive, and comfortable picking up the phone
Nice to haves:
Experience in scheduling, planning, or coordinating workloads
Knowledge of the security or engineering industry
#LI-MS2
#LI-Onsite
Frequently Asked Questions
Is the salary disclosed for the Service Planner position at jci?
The salary for this Service Planner role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Planner position at jci located?
This Service Planner role at jci is based in Sunbury-on-Thames-Surrey-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Planner role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Service Planner role in the ADT ADT Fire and Security PLC department at jci.
Which team or department does the Service Planner at jci belong to?
This Service Planner position is part of the ADT ADT Fire and Security PLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Planner position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Service Planner
jci
You'll be redirected to jci's official application page on Workday.