Service Representative I

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Location: Johns Hopkins All Children's Hospital, St. Petersburg, Florida 33701Hours: 9:00 - 5:30pm w/rotating weekends

Pay rate: $22 per hour

Responsibilities

Responsible for answering and directing all incoming calls received at the main hospital switchboard.When assigned to the Triage program, responsible for administrative assistance in maintaining program references and resource materials in order to meet the needs of the program.This position works to support the culture and mission of JHACH in providing the highest quality of service excellence, professionalism and phone skills needed for optimal patient and physician satisfaction.

KEY ACCOUNTABILITIES:1. Answers and directs hospital switchboard calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers’ needs.2. Supports management and nursing staff of department’s Triage program performing clerical duties as needed to maintain program integrity.3. Maintains current knowledge in all areas responding to incoming telephone requests to support overall health system operations.4. Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes in various programs.5. Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in caller satisfaction.6. Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.7. Demonstrates willingness to achieve personal and professional growth resulting in staff development.8. Performs clerical or administrative tasks as needed to assure the integrity of multiple Customer Service Center programs.

Qualifications

High School diploma, GED, Certificate of Completion or equivalent achievement.Minimum of one year experience in a medical office or clinic environment required with knowledge of medical terminology.Must have visual and auditory acuity to operate general office equipment.Must be able to read, write, speak and understand English.Must be able to effectively perform in a fast paced environment with multiple interruptions and competing priorities.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.