Service Team Manager - HVAC & Chillers

Build Your Future with Johnson Controls

At Johnson Controls, we're shaping the environments where people live, work, learn, and thrive. As a global leader in smart, healthy, and sustainable buildings, we help customers optimize energy performance, reduce carbon emissions, and deliver resilient operations across critical industries including data centres, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

With more than 140 years of innovation and industry leadership, Johnson Controls combines world-class technology, lifecycle services, and an unrivalled field service network to help customers achieve exceptional results while creating a more sustainable future.

About the Opportunity

An exciting leadership opportunity has become available for an experienced Service Operations Manager to lead our Brisbane Chiller Services team.

In this pivotal role, you will oversee the day-to-day service delivery operations, leading a team of highly skilled technicians, apprentices, and a Service Delivery Manager. You'll play a key role in driving operational excellence, developing talent, strengthening customer relationships, and growing our service and maintenance portfolio across Queensland.

This position is ideal for a proven HVAC or Chiller industry leader who enjoys being close to the business, supporting their teams in the field, and delivering outstanding outcomes for customers.

What You'll Be Doing

• Lead, coach, and inspire a high-performing service team to achieve operational and financial objectives.

• Drive operational excellence across the Chiller Service business.

• Manage service delivery performance, maintenance schedules, contract execution, and budget outcomes.

• Review customer accounts to identify opportunities for growth, profitability, and enhanced service delivery.

• Oversee backlog management, estimating activities, contract renewals, and onboarding processes.

• Manage workforce planning, technician utilisation, labour forecasting, and materials allocation.

• Support the ongoing development of technicians through coaching, mentoring, training, and performance management.

• Lead recruitment and onboarding initiatives to build a strong and capable team.

• Partner directly with customers and attend site visits to ensure exceptional service delivery and customer satisfaction.

What You'll Bring

• Demonstrated leadership experience within the HVAC, Refrigeration, or Chiller industry.

• Strong technical understanding of Chiller systems, with Controls experience highly regarded.

• Proven ability to lead teams, drive performance, and deliver operational results.

• Excellent communication and stakeholder management skills.

• Strong commercial acumen, planning, and problem-solving capabilities.

• Exceptional organisational skills with a keen attention to detail.

• The ability to thrive in a fast-paced environment while maintaining a strong focus on safety, quality, and customer outcomes.

Why Join Johnson Controls?

• Lead an established and growing service business in Brisbane.

• Career development opportunities within a global industry leader.

• Access to world-class training, leadership development, and technical expertise.

• Supportive and collaborative team culture.

• Competitive remuneration package and employee benefits.

• Opportunity to contribute to innovative and sustainable solutions that make a real impact.

Eligibility

Applicants must have full working rights in Australia.

Successful candidates will be required to complete pre-employment checks including a medical assessment, criminal history check, and drug and alcohol screening.

Ready to Make an Impact?

If you're an experienced HVAC or Chiller leader looking for your next career opportunity with a global market leader, we'd love to hear from you.

Apply today and help shape the future of sustainable building solutions with Johnson Controls.

Diversity & Inclusion

At Johnson Controls, diversity and inclusion are fundamental to who we are. We foster a culture where every employee feels valued, respected, and empowered to contribute their unique perspectives. Together, we create an inclusive environment that drives innovation, strengthens our teams, and helps us deliver exceptional outcomes for our customers and communities.

You have the opportunity. You have the voice. You belong at Johnson Controls.

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