Service Technician

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.

Together, we’ll achieve great things. Ready to start your journey with us?
 

Job Description

We are currently recruiting for:

Position: Service Technician
Location: Edinburgh
Job Type: Full Time, Permanent  

What you’ll do:

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service, a willingness to learn, and a real motivation to build skills as a technician.

What you’ll bring to the team:

• Self-motivation, a positive team-focused mentality, plus a willingness to pitch in on any task

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

• Top-notch communication skills

• Impressive attention to detail and a love for tinkering ‘til you figure it out.

• Eagerness to learn the ins and outs of servicing bicycles

• A desire to continually learn proper service methods and new technologies

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays

• Discounted employee purchase scheme on bikes, parts and accessories

• 24/7 employee assistance program and counselling services

• 24/7 virtual GP services

• Healthcare cashback scheme 

• Gym membership discounts and discounts on other health and wellbeing brands

• Annual paid time off for charity work

• Death in service benefit

• Cycle to work scheme 

• Salary Sacrifice EV vehicle scheme

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.