ServiceNow Administrator

consilio· Technology
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📍 Bangalore, INOTHER

About this role

Overview

About the company 

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. 

Position Overview:

 

Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.

Responsibilities

 

  • Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
  • Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
  • Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
  • Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard new CI types and discovery sources.
  • Support audits, compliance, and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs.
  • Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
  • Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities
  • Create and maintain process and knowledge documentation for CMDB
  • Identify and implement continuous improvements to CMDB processes, automation, and data consumption.

Qualifications

Requirements:

  • BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
  • 3-5 years of IT administration
  • At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery.
  • Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support.
  • Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data
  • Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.

 

 

Other Skills

  • Industry recognized certifications (ServiceNow Admin certifications)
  • Reasonable level of experience with automation and/or scripting
  • A strong desire to make a difference.
  • Able to set objectives, meet deadlines and work under pressure in a fast moving business
  • Excellent interpersonal and communication skills.
  • Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
  • Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
  • Excellent organizational and project management skills.
  • Strong problem-resolution skills.
  • Must be detail-oriented and a team player.
  • An understanding of general infrastructure administration support
  • Experience with some of the following areas / concepts: 
    • Windows Server and Linux operating systems 
    • Active Directory (maintenance, group policy, permissions) 
    • VM server creation
    • Enterprise storage systems 
    • Physical server class hardware
    • Data center operations 

Shift Timings - 7PM IST To 4PM IST

 

Consilio’s True North Values 

Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.

Collaboration | Treat everyone with respect​. Welcome diverse views​. Partner across geographies, generations, and teams. Rally around final decisions.

Innovation | Always be curious (ABC)​. Challenge the status quo​. Experiment and fail forward​. Build for the future.

Grit | Focus on what matters​. Work with passion and persistence. Think like an owner​. Deliver results you’re proud of.​ 

 

Frequently Asked Questions

Is the salary disclosed for the ServiceNow Administrator position at consilio?
The salary for this ServiceNow Administrator role at consilio is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow Administrator position at consilio located?
This ServiceNow Administrator role at consilio is based in Bangalore, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ServiceNow Administrator role at consilio full-time or part-time?
This is listed as a OTHER position. It is posted as a ServiceNow Administrator role in the Technology department at consilio.
Which team or department does the ServiceNow Administrator at consilio belong to?
This ServiceNow Administrator position is part of the Technology department at consilio. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow Administrator position at consilio?
Click the "Apply Now" button on this page. You will be redirected to consilio's official application portal hosted on icims where you can submit your application directly.
When was the ServiceNow Administrator job at consilio posted?
This ServiceNow Administrator position at consilio was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Administrator
consilio
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