ServiceNow Administrator/Jr Developer

Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

QinetiQ US is looking for a highly qualified ServiceNow System Administrator/Junior Developer to support a dynamic Research and Development client in Chantilly, VA.  Candidates will leverage their past experience and expertise to support a rapidly growing office to ensure that the ServiceNow platform is meeting the demands of the office. 

The ServiceNow System Administrator and Junior Developer is responsible for maintaining, enhancing, and securing the enterprise ServiceNow platform to support organizational mission requirements. This role acts as a hybrid engineer, balancing routine administrative operations with custom software development and rigorous adherence to cybersecurity frameworks.

Responsibilities

System Administration

• Access Management: Perform user and group management, ensuring appropriate role-based access controls (RBAC) and least-privilege principles are enforced.
• Platform Maintenance: Execute routine system patching, platform upgrades, and health checks to ensure optimal performance and availability.
• Incident Resolution: Troubleshoot platform issues, respond to user service requests, and resolve incidents in a timely manner, escalate to System Developers or other team members as appropriate.
• Agile Storage Management: Assist with the creation, updating, and addressing of tickets/stories with accurate and timely information.

Cybersecurity & Compliance

• ATO Support: Support the Authority to Operate (ATO) lifecycle by ensuring the ServiceNow environment adheres to required security baselines.
• POA&M Remediation: Implement technical controls to address and remediate findings listed in the Plan of Action and Milestones (POA&M).
• Documentation: Assist with the draft, update, and maintenance of comprehensive system documentation, security artifacts, and standard operating procedures (SOPs) to support continuous monitoring.

Junior Software Development & Engineering

• Custom UI & Application Development: Assist with design, build, and deploy custom user interfaces, forms, and specialized applications within the ServiceNow platform.
• Workflow Automation: Assist with the development and implementation of automated workflows, flow designer actions, and business rules to streamline operational processes.
• Reporting & Analytics: Assist with creation of custom reports, dashboards, and performance analytics metrics to provide users, stakeholders and leadership with actionable data insights.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline. 
• 5 Years of total experience; with 1-3 years of general IT experience, including at least 2 years of hands-on experience specifically with ServiceNow administration and/or development.
• Current ServiceNow Certified System Administrator (CSA) certificate
• TS/SCI clearance; #qinetiqclearedjob

Preferred Qualifications

• Master's Degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline. 
• Experience with JavaScript, HTML, CSS, and REST/SOAP APIs is highly desired.
• DoD Compliance Certificates in IAT Level II, CompTIA Security+ CE, CCNA-Security, or equivalent certification to meet DoD 8140/8570.01-M requirements for privileged system access.
• ServiceNow Certified Application Developer (CAD) certificate. Highly recommended as the candidate progresses in their development duties.

Pay Transparency

The salary range for this role is 85,000- 135,000 USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. 

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call (540) 658-2720 Opt. 1 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.