ServiceNow Technical Lead

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We are looking for an experienced ServiceNow Technical Lead to drive the technical evolution, governance, and long-term success of a strategic ServiceNow platform. This is an excellent opportunity for a senior professional who combines strong technical expertise with leadership capabilities, ensuring the delivery of scalable, secure, and business-driven ServiceNow solutions.

Your Responsibilities:

• Define, maintain, and evolve the technical architecture of the ServiceNow platform.
• Lead the design, configuration, and development of ServiceNow solutions aligned with platform governance and best practices.
• Review and validate technical designs, configurations, and custom developments, ensuring scalability, maintainability, and upgrade readiness.
• Provide technical leadership, coaching, and mentoring to ServiceNow developers and administrators.
• Design and implement complex workflows, Service Catalog items, platform automations, and integrations.
• Collaborate closely with business stakeholders to translate functional requirements into robust technical solutions.
• Ensure platform performance, reliability, security, and compliance with organizational standards.
• Contribute to the platform roadmap, identifying opportunities to leverage new ServiceNow capabilities and features.
• Assess the impact of platform upgrades on existing customizations and integrations.
• Oversee technical documentation and promote effective knowledge sharing across teams.
• Partner with Infrastructure, Security, Integration, and Enterprise Architecture teams to ensure seamless platform integration.
• Drive continuous improvement initiatives, reducing technical debt, optimizing processes, and increasing platform adoption.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3 years of experience in a ServiceNow Technical Lead role or a similar leadership position.
• Strong expertise in ServiceNow architecture, development, configuration, and platform governance.
• Proven experience designing and implementing complex workflows, Service Catalog solutions, automations, and integrations.
• Experience reviewing and validating technical designs, custom developments, and platform enhancements.
• Strong understanding of platform performance, scalability, security, and upgrade management.
• Experience collaborating with architects, project managers, business stakeholders, and technical teams.
• Strong knowledge of ServiceNow development best practices and lifecycle management.
• Experience producing and maintaining technical documentation.
• Knowledge of CMDB (Configuration Management Database) is considered a strong plus.
• Professional proficiency in English; French is a plus.

Nice to Have:

• ServiceNow certifications (CSA, CAD, CIS or equivalent)
• Experience with ITSM, ITOM, ITAM, CSM, HRSD, or other ServiceNow modules
• Knowledge of CMDB governance and data management practices

Soft Skills:

• Strong leadership and mentoring capabilities.
• Excellent stakeholder management and communication skills.
• Ability to influence technical decisions and drive best practices.
• Analytical mindset with strong problem-solving abilities.
• Proactive, autonomous, and results-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in cross-functional and international environments.
• Continuous improvement mindset and commitment to delivering high-quality solutions.

Additional Information

• Workplace type: Hybrid (50% onsite, 50% remote).
• Location: Parque das Nações, Lisboa.