Services Support Coordinator

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for efficiently coordinating IT support activities within the designated department. This includes supporting IT-related processes, fostering collaboration among team members, and contributing to the overall efficiency of the organization's IT operations.

This role…

• Coordinates IT support requests and ensures timely resolution through effective communication with internal teams and end-users.

• Manages and optimizes IT support workflow processes to enhance departmental efficiency.

• Generates reports to support decision-making and process improvements.

• Maintains standardized procedures to ensure quality IT service delivery and compliance.

• Collaborates with cross-functional IT teams to address technical issues and achieve IT-related goals.

• Ensures accurate and timely communication of relevant IT information to stakeholders.

• Adheres to industry regulations and compliance requirements in IT service-related activities.

• Participate in other projects or duties as assigned.

We are interested in speaking to individuals with the following…

• High School Diploma required.

• One (1) plus years of related professional wok experience.

• Or equivalent combination of education and/or experience.

• Strong organizational and time management skills to handle multiple IT support requests.

• Excellent communication and interpersonal skills for effective collaboration with IT teams and end-users.

• Proficiency in using IT support tools and software to facilitate efficient operations.

• Adaptable to changing priorities in a dynamic IT support environment.

• Results-oriented mindset with a focus on achieving IT service-related goals.

• Ability to provide exceptional customer support and address IT inquiries effectively.

Salary: $18.81 – 25.40/hourly

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com